Teresa Carmon
Business Manager
San Antonio,TX
Summary
Customer relationship expert with strong focus on delivering impactful business results. Skilled in team collaboration, strategic planning, and driving performance in dynamic environments. Known for adaptability, reliability, and fostering positive client relationships. Proficient in data analysis, sales strategy, and cross-functional communication, consistently exceeding targets and expectations.
Overview
19
19
years of professional experience
Work History
Customer Business Manager
Advantage Sales And Marketing
03.2023 - Current
- Enhance customer satisfaction by addressing and resolving inquiries and issues
- Collaborate with cross-functional teams to develop innovative solutions that drove business growth
- Negotiate contracts with vendors, securing favorable terms that positively impacted the bottom line
- Execute targeted marketing campaigns resulting in increased brand awareness
- Coordinate customer events to strengthen relationships, foster loyalty, and promote new product offerings
- Develop client relationships through consistent communication and personalized service
- Spearhead account management efforts, maintaining optimal levels of client satisfaction through timely issue resolution
- Conduct comprehensive performance analyses to identify areas for improvement and optimize operations.
- Provide outstanding customer support by promptly addressing concerns and implementing effective solutions
- Collaborate with upper management to implement continuous improvements in order to achieve team goals
- Manage accounts to retain existing relationships and grow share of business
- Implemente systems and procedures to increase sales.
- Organized promotional events to increase sales volume
- Maintained financial controls, planned business operations and control expenses while identifying and pursuing opportunities to grow business operations and boost profits
Business Financial Administrator
Advantage Sales And Marketing
03.2022 - 03.2023
- Administer the reconciliation processes through maintaining accurate records
- Execute supplier new item setups and pricing
- Organize Holiday Food Show
- Administer process for providing Sales Team with accurate and timely purchase orders
- Support and resolve administrative activities by maintaining communication flow and serving as a liaison for the Sales Team
- Interface with Customers and Clients to ensure outstanding customer service
- Assist Sales Team in coordinating events and creating sales presentations
Business Development Assistant
H-E-B Grocery Co
02.2010 - 05.2021
- Maintained daily flow for the Over the Counter and First Aid categories with annual sales more than $225M
- Planed feature and display promotions, doubling sales over the last 5 years
- Managed special seasonal project annually for cough, cold and allergy pro-rations utilizing multiple displays spanning 6 months with pro-rations to over 250 stores tripling sales from $2 to $6 million in 7 years
- Performed category pricing within H-E-B's strategy and guidelines
- Coordinated new item and vendor setups for annal product reviews
- Utilized proprietary software for reporting and executing ad hoc requests for analytics
- Collaborated with national suppliers on multiple promotional events planning and H-E-B supply chain for forecasting and inventory management
- Coordinated multiple promotional events to include ecommerce and digital media ads and coupons
- Approved cost and deals promotional funding
- Worked with suppliers to research unresolved claims and deductions
- Engaged with customers to build business relationships
- Collaborated with teammates to develop advertising collateral and sales presentations
- Enhanced customer experience using all omnichannel offerings
- Collaborated on marketing initiatives to promote products and services, enhancing brand awareness
- Developed strategic partnerships with industry leaders, improving company visibility and credibility
- Analyzed data regarding sales performance, identifying opportunities for continuous improvement within the team''s tactics and approach
- Participated in strategy sessions with senior leadership to align business goals with growth initiatives across departments successfully
- Contributed to the establishment of annual sales targets, supporting team members in achieving goals consistently
- Coordinated trade show participation, ensuring a well-organized presence that showcased company offerings effectively
- Provided reporting for forecast analysis and ad-hoc reporting in support of decision-making
- Cultivated positive relationships with vendors to deliver timely and cost-effective supply of services and materials
- Created and managed project plans, timelines and budgets
- Devised and implemented processes and procedures to streamline operations
- Developed effective improvement plans in alignment with goals and specifications
- Maintained database systems to track and analyze operational data
- Generated reports detailing findings and recommendations
- Managed needs of more than 33 customers at once using strong prioritization and multitasking abilities
Administrative Assistant
H-E-B Grocery Co
09.2007 - 02.2010
- Supported the Director of Finance and 7 managers within HEB's Partner Service Center
- Maintained confidentiality while performing general HR duties such as partner records request and research
- Performed general administrative duties such as scheduling, event planning, filing, supply management, coordination of maintenance, project management, and organizing
- Screened and replied to memos, emails, and phone calls
- Coordinated events and scheduled meetings/conference rooms, as needed
- Managed new partner and intern on-boarding process
- Possessed strong written and verbal communication skills
Merchandising Analyst / Planner / Allocator
Twigland Fashions Ltd
12.2005 - 08.2007
- Created a time saving planning template used for 30 stores and multiple departments within each store
- Managed quarterly planning among 30 stores with 9 departments per store regarding sales, inventory, stock to sales and turns per store
- Developed assortment planning tool to assist shoe buyer with quantities for all store buys as well as high volume shoe stores and all levels in between
- Performed allocation of shoes and inventory balancing for each store, efforts exceeded annual growth in volume and contribution
- Developed a 4-week class summary analysis as well as an inventory and sales 8-week trend for merchandising team and upper management used on a weekly basis
- Improved allocations.by Implementing tools for inventory balancing by store down to the department level
Education
Bachelor of Science - Business Administration (Marketing)
University of Tennessee
Knoxville, TNSkills
- Data-driven decision making
- Relationship Management
- Project Execution
- Proficient in Computer Applications
- Sales Planning Expertise
- Effective Time Management
- Dedicated Work Ethic
- Clear Communication Skills
- Data Analysis and Reporting
- Effective Organizational Skills
- Teamwork and collaboration
- Proficient Negotiation Techniques
Awards
- Breaking The Mold, Flonase New Item Launch
- Excellence, Flonase Sensimist Rx to OTC launch
- Best in Class, Allegra Rx to OTC launch
Timeline
Customer Business Manager
Advantage Sales And Marketing
03.2023 - Current
Business Financial Administrator
Advantage Sales And Marketing
03.2022 - 03.2023
Business Development Assistant
H-E-B Grocery Co
02.2010 - 05.2021
Administrative Assistant
H-E-B Grocery Co
09.2007 - 02.2010
Merchandising Analyst / Planner / Allocator
Twigland Fashions Ltd
12.2005 - 08.2007
Bachelor of Science - Business Administration (Marketing)
University of Tennessee
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