Teresa Castator
Canby,OR
Summary
Dynamic managing partner with extensive experience in operations management and strategic planning. Expertise in fostering stakeholder relationships and ensuring regulatory compliance, consistently driving improvements that enhance organizational efficiency and service quality.
Overview
2026
2026
years of professional experience
Work History
Managing Partner and Director of Operations
DTC Transport, LLC
Canby, OR
05.2013 - Current
- Analyzed operational processes and formulated strategic plans to drive efficiency improvements and enhance service delivery effectiveness.
- Directed daily operations, ensuring adherence to safety standards and compliance regulations.
- Cultivated relationships with key stakeholders, driving collaboration and alignment on business objectives and operational goals.
- Managed financial resources to ensure optimal allocation while upholding high standards of service delivery for clients.
- Achieved accurate financial reporting through effective bookkeeping with QuickBooks. Partnered with company accountant 2 to 4 times per year to enhance financial processes and accuracy.
- Managed the calculation and filing of monthly Oregon road taxes and quarterly IFTA road taxes to support regulatory compliance.
Office Manager/Collections Manager
Purr-Fection by MJC
Tualatin, OR
06.1999 - 05.2013
- Streamlined office operations, enhancing efficiency and workflow consistency across departments.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Facilitated positive work environment, addressing employee concerns promptly and fostering culture of mutual respect.
- Streamlined document handling and processing, reducing turnaround time for client inquiries and requests.
- Provided comprehensive administrative support to senior management, enabling them to focus on strategic decision-making.
- Processed credit reports to establish payment terms that align with company policies while satisfying customer needs.
- Led negotiations with high-risk accounts to secure favorable payment arrangements while maintaining customer relationships.
- Reviewed, researched, and corrected discrepancies and customer concerns.
- Oversaw daily posting of payments to customer accounts.
- Worked with legal resources and recovery teams to manage default issues.
- Reduced delinquency rates with proactive account monitoring and timely communication.
- Implemented efficient skip tracing techniques to locate hard-to-reach debtors and expedite the recovery process.
- Generated and mailed updated statements monthly and processed demand letters.
Customer Service Representative II
Fine Arts Graphics
Tualatin, OR
1996 - 1999
Collection Administrator II
First Interstate Bank
Beaverton, OR
1994 - 1996
Collection Administrator
Protection One Security
Portland, OR
1993 - 1994
Education
High School Diploma -
Tigard High School
Tigard, ORSkills
- Revenue growth
- Strategic planning
- Operations management
- Financial administration
Timeline
Managing Partner and Director of Operations
DTC Transport, LLC
05.2013 - Current
Office Manager/Collections Manager
Purr-Fection by MJC
06.1999 - 05.2013
Customer Service Representative II
Fine Arts Graphics
1996 - 1999
Collection Administrator II
First Interstate Bank
1994 - 1996
Collection Administrator
Protection One Security
1993 - 1994
High School Diploma -
Tigard High School