TERESA CHRISTIANO
Fort Lauderdale,FL
Summary
Highly organized Insurance Verification Specialist with proven ability to accurately process patient insurance information, trusted, and driven leader focused on building relationships and creating positive and productive work environments.
Overview
13
13
years of professional experience
Work History
INSURANCE VERIFICATION SPECIALIST
REGARD RECOVERY
05.2023 - Current
- Ensured compliance with HIPAA regulations while managing sensitive patient information during the verification process.
- Updated patient records with accurate, current insurance policy information.
- Made contact with insurance carriers to discuss policies and individual patient benefits.
- Well versed in behavioral health and substance abuse benefits with the ability to gather vital information for prospective clients and their member responsibility: including but not limited to copayments, deductibles, out of pocket and co insurance; day and dollar maximums limits.
CUSTOMER SERVICE REPRESENTATIVE
BIKINI CRUSH SWIMWEAR
10.2022 - 05.2023
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
- Answered all customer inquires promptly- in person, by phone, and all social media platforms
- In charge of maintaining the showroom while providing exceptional service to every customer that came in
- Offered advice and assistance to customers, paying attention to special needs or wants when shopping.
PATIENT COORDINATOR
NEW RADIANCE COSMETIC CENTER
12.2020 - 09.2022
- Verified completeness and accuracy of patient intake form
- Scheduled all upcoming appointments including in office procedures
- Aided in development and betterment of patient management and workflow processes.
PATIENT COORDINATOR
ESSE PLASTIC SURGERY
10.2018 - 10.2020
- Verified completeness and accuracy of patient intake form
- Scheduled all upcoming appointments including in office procedures
- Aided in development and betterment of patient management and workflow processes.
LEAD HOSTESS
TAP 42
01.2018 - 01.2020
- Took reservations and to-go orders by phone
- Assigned patrons to tables suitable for needs and restaurant rotation
- Supported servers, food runners and bussers with keeping dining area ready for every guest.
LEAD HOSTESS
BURT & MAX'S
12.2016 - 12.2018
- Took reservations and to-go orders by phone
- Assigned patrons to tables suitable for needs and restaurant rotation
- Supported servers, food runners and bussers with keeping dining area ready for every guest.
RECEPTIONIST
GREENROOM SALON
08.2011 - 08.2015
- Greeted guests at front desk while managing check-in process
- Answered multi-line phone system when booking appointments
- Marketed and sold high end products.
Education
OLYMPIC HEIGHTS HIGH SCHOOL
Boca Raton, FLBOCA BEAUTY ACADEMY
Boca Raton, FL01.2018
Skills
- Customer Service
- Attention to Detail
- Multi-Line Telephone Systems
- Credit Card Transactions
- Cosmetic Medical Terminology
- EMR Systems
- HIPAA Regulations
- Salesforce and Sunwave
- Verify, Availity, UHC Portal, Baylor Scott and White Portal
Timeline
INSURANCE VERIFICATION SPECIALIST
REGARD RECOVERY
05.2023 - Current
CUSTOMER SERVICE REPRESENTATIVE
BIKINI CRUSH SWIMWEAR
10.2022 - 05.2023
PATIENT COORDINATOR
NEW RADIANCE COSMETIC CENTER
12.2020 - 09.2022
PATIENT COORDINATOR
ESSE PLASTIC SURGERY
10.2018 - 10.2020
LEAD HOSTESS
TAP 42
01.2018 - 01.2020
LEAD HOSTESS
BURT & MAX'S
12.2016 - 12.2018
RECEPTIONIST
GREENROOM SALON
08.2011 - 08.2015
OLYMPIC HEIGHTS HIGH SCHOOL
BOCA BEAUTY ACADEMY
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