Summary
Overview
Work History
Education
Skills
Timeline
Generic

Teresa Coleman

Washington,DC

Summary

Dedicated professional with a strong background in healthcare and customer service, notably at Serenity Nursing and Rehab Center. Proven expertise in maintaining HIPAA-compliant medical records and delivering exceptional patient support. Recognized for strong organizational skills and commitment to quality, ensuring optimal patient care and satisfaction.

Overview

35
35
years of professional experience

Work History

Unit Secretary

Serenity Nursing and Rehab Center
03.2022 - Current
  • Maintained accurate medical records using electronic health record systems, ensuring compliance with healthcare regulations.
  • Maintained strict confidentiality of patient information in compliance with HIPAA regulations.
  • Provided exceptional customer service to patients and families through empathetic listening and clear communication skills.
  • Supported nursing staff by performing administrative tasks such as filing, photocopying, and answering phones.


Cook Supervisor

Serenity Nursing and Rehab Center
03.2006 - 04.2021
  • Supervised kitchen staff to ensure adherence to safety and sanitation standards.
  • Ensured consistent food quality with strict adherence to recipes, portion control, and presentation standards.
  • Prevented cross-contamination from utensils, surfaces, and pans when cooking and plating meals for food allergy sufferers.
  • Directed food preparation and cooking activities to meet health and safety standards.

Library Clerk

Aspen Systems Corporation/Dep of Interior Library
08.1990 - 12.1994
  • Maintained organized shelving systems, optimizing accessibility of resources for library users.
  • Implemented inventory management procedures, contributing to improved resource tracking and availability.
  • Provided a welcoming environment for patrons by maintaining a clean, orderly, and inviting space for reading, studying, or browsing.
  • Maintained an organized library collection by accurately shelving books, periodicals, and other materials according to classification systems.
  • Enhanced patron satisfaction by providing efficient and accurate assistance with locating materials and resources.
  • Handled check-in and check-out process of library books and materials at circulation desk.

Education

F W Ballou High School
Washington, DC
06-1984

Skills

  • Strong organization
  • Customer service
  • HIPAA compliance
  • Patient chart maintenance

Timeline

Unit Secretary

Serenity Nursing and Rehab Center
03.2022 - Current

Cook Supervisor

Serenity Nursing and Rehab Center
03.2006 - 04.2021

Library Clerk

Aspen Systems Corporation/Dep of Interior Library
08.1990 - 12.1994

F W Ballou High School

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