Teresa D. Castillo
San Antonio,TX
Summary
Experienced with community outreach and public health education, providing vital support to improve community well-being. Utilizes strong communication and interpersonal skills to engage and educate diverse populations. Knowledge of local healthcare resources and systems ensures comprehensive and accessible health services for all community members.
Overview
16
16
years of professional experience
Work History
Community Health Worker
United Healthcare
03.2024 - Current
- Conducted Texas Health Step Assessments
- Scheduled and verified THSteps checkups
- Managed THSteps claims and updated PCP information
- Coordinated transportation and sent out member materials
- Assessed redetermination status and provided education on benefits
- Coordinated dental needs and contact with DMOs
- Located and scheduled appointments for PCP, dental, and vision services
- Identified social determinants of health and provided resources
Complex Care Advisor (C3)- Special Needs
United Healthcare Care
10.2021 - 03.2024
- Received incoming calls and outgoing, created task for followups on care.
- Review Claims benefits, Rx claims and assisted with Prior Authorizations.
- Navigated computer systems to review information and respond to callers (ISET, SENS, TOPS,UNET,ICUE).
- Takes holistic approach to serving the whole family and not just the child with spacial needs.
- Is trained to remove obstacles, coordinate support with appropriate care teams and lessen the member burden.
- Personalizes and simplifies the members experience, and helps member avoid unexpected costs.
Medical Assistant- Rx Refill department
University Health
11.2019 - 10.2021
- Outreach to patients on medication refills
- Outreach to Hospitals, clinic to obtain prescriptions, Authorizations and medical records.
- Worked closely with Registered Nurses to expedite emergency cases on fulfilling a Refill.
- Consolidated duplicate medication refills for the RN team to assist with high volume on Refills.
Medical Assistant- ER Ob/Gynecologist
University Health Hospital
04.2016 - 11.2019
- Prepared treatment rooms and measured vital signs
- Interviewed patients to obtain medical history and chief complaints
- Organized charts and maintained medical equipment
Medical Assistant
University Family Medicine Clinic
10.2012 - 04.2016
- Measured vital signs and took medical histories
- Scheduled appointments for patients
- Interviewed patients to obtain medical history and chief complaints
- Organized charts and followed infection control guidelines
Component Processor Laboratory
South Texas Blood Bank
04.2010 - 09.2012
- Kept lab space clean and analyzed experimental results
- Identified and fixed issues with lab equipment
- Supervised supplies in inventory and processed hematology and chemistry samples
Education
Bachelors - Public Health
Capella University
09-2025
Pre-requisites -
San Antonio College
San Antonio, TX01.2019
Certified Medical Assistant -
Southwest School of Business and Technical Careers
01.2009
Diploma -
Harlandale High School
01.2007
Skills
- Medical Terminology
- UNET,FACETS, ICUE,NICE
- Claims
- ISET,SENS
- MAESTRO
- Office Administration
- Patient Education
- HIPAA Compliance
- Customer Service
- Proficient in Excel
- Microsoft
- Outlook
- Healthcare Operations
- Critical Thinking Skills
- Key Employee for Lean Management Standardization
- Healthcare advocacy
Timeline
Community Health Worker
United Healthcare
03.2024 - Current
Complex Care Advisor (C3)- Special Needs
United Healthcare Care
10.2021 - 03.2024
Medical Assistant- Rx Refill department
University Health
11.2019 - 10.2021
Medical Assistant- ER Ob/Gynecologist
University Health Hospital
04.2016 - 11.2019
Medical Assistant
University Family Medicine Clinic
10.2012 - 04.2016
Component Processor Laboratory
South Texas Blood Bank
04.2010 - 09.2012
Certified Medical Assistant -
Southwest School of Business and Technical Careers
Diploma -
Harlandale High School
Bachelors - Public Health
Capella University
Pre-requisites -
San Antonio College