Teresa Dishmon
Frisco,TX
Summary
Administrative professional with over 20 years of experience in diverse sectors, including casinos, funeral services, and municipal government. Proven track record in managing office operations, enhancing efficiency through effective policy implementation, and coordinating administrative tasks. Proficient in Microsoft Office, Adobe, and maintaining confidential records. Committed to delivering exceptional customer service and meeting organizational demands.
Overview
30
30
years of professional experience
Work History
Office Manager
Henderson Funeral Home
Sardis, MS
01.2012 - 07.2025
- Provided front desk administrative support, including reception duties, answering phones, and assisting clients with compassion and professionalism.
- Processed and scanned mail, managed legal documentation, and maintained confidential records in digital and paper formats.
- Managed appointment scheduling, internal communications, and follow-ups while ensuring attention to detail and timely task completion.
- Utilized Microsoft Office and Adobe to prepare contracts, billing documents, and reports with high accuracy.
- Supported e-service communication by handling inboxes, tracking messages, and routing tasks to the appropriate team members.
Board of Aldermen Member
City of Como
Como, MS
01.2010 - 01.2025
- Collaborated with city leadership to review contracts, manage public inquiries, and ensure compliance with local regulations.
- Assisted in hiring decisions, policy reviews, and internal administrative processes across departments.
- Participated in meetings and forums to communicate with stakeholders and manage records of proceedings.
- Advocated for community initiatives and helped secure funding through grant applications and strategic planning.
Office Manager
Heather Estate
Como, MS
01.2009 - 01.2014
- Provided general administrative support including scanning, filing, scheduling, and responding to tenant inquiries.
- Processed incoming mail and maintained a well-organized system for lease agreements, vendor files, and maintenance records.
- Handled phone calls, emails, and walk-ins with professionalism and strong customer service.
- Utilized time management skills to balance multiple priorities and meet deadlines without compromising accuracy.
Administrative & Warehouse Supervisor Roles
Fitzgerald Casino and Hotel, Horseshoe Casino and Hotel, Resort Tunica Casino and Hotel
, MS
01.1996 - 01.2012
- Supported back-office operations including payroll entry, inventory tracking, and vendor communication.
- Oversaw staff performance and coordinated scheduling to meet company goals.
- Provided front-line customer service and resolved issues in person and over the phone with empathy and professionalism.
- Maintained detailed records for purchasing, logistics, and personnel files in fast-paced environments.
Education
High School Diploma -
North Panola High School
Sardis, MSSkills
- Microsoft Office Suite
- Adobe PDF tools
- Document management
- E-service inbox handling
- Mail processing
- Record retrieval
- Meeting coordination
- Time management
- Multitasking skills
- Customer service excellence
- Professional communication
- Data entry accuracy
- Attention to detail
- Adaptability skills
- Confidential file handling
- Compliance awareness
- Team collaboration
- Administrative support
- Contract preparation
References
References available upon request.
Timeline
Office Manager
Henderson Funeral Home
01.2012 - 07.2025
Board of Aldermen Member
City of Como
01.2010 - 01.2025
Office Manager
Heather Estate
01.2009 - 01.2014
Administrative & Warehouse Supervisor Roles
Fitzgerald Casino and Hotel, Horseshoe Casino and Hotel, Resort Tunica Casino and Hotel
01.1996 - 01.2012
High School Diploma -
North Panola High School