Teresa Dixon
La Porte,TX
Summary
Experienced area supervisor driven to improve processes and reduce costs with hands-on management style. Bringing strong communication, planning and problem solving abilities demonstrated several years in the field. Dedicated to streamlining operations and maximizing team performance.
Overview
1
1
Certification
31
31
years of professional experience
Work History
Area Supervisor
McDonald's
Pasadena, Texas
01.2014 - Current
- Supervised daily operations of restaurant to ensure smooth workflow.
- Trained and mentored staff on customer service standards.
- Implemented safety protocols to maintain a clean environment.
- Coordinated inventory management and supply ordering processes.
- Enforced company policies to uphold brand standards and compliance.
- Evaluated employee performance and provided constructive feedback.
- Resolved customer complaints promptly to enhance satisfaction levels.
- Performed daily inspections of equipment to identify potential maintenance issues before they occurred.
- Trained new employees on policies, procedures, product knowledge, customer service techniques.
- Evaluated the effectiveness of existing processes, making recommendations for improvement when necessary.
General Manager
McDonald's
Texas City, Texas
11.1995 - 01.2014
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Analyzed sales data to identify trends and drive operational improvements.
- Implemented inventory management systems to optimize stock levels.
- Oversaw staff training and development to enhance team performance.
- Established customer service protocols to improve guest satisfaction.
- Facilitated team meetings to communicate goals and expectations clearly.
- Resolved customer complaints quickly while maintaining high quality standards of service delivery.
- Provided guidance and support to subordinate managers in order to foster an atmosphere of cooperation throughout the organization.
- Managed daily operations and ensured compliance with company standards.
Education
Earl Wooster High School
Reno, NVSome College (No Degree) - Accounting
College of The Mainland
Texas City, TXSkills
- Inventory management
- Regulatory compliance
- Customer service
- Staff training
- Profitability optimization
- Effective communication
Certification
- Hamburger University
- Serve Safe
Accomplishments
- Employee of the year
- Outstanding Restaurant of the Year
Affiliations
- Reading
- Gym activities
- Family
References
References available upon request.
Timeline
Area Supervisor
McDonald's
01.2014 - Current
General Manager
McDonald's
11.1995 - 01.2014
Earl Wooster High School
Some College (No Degree) - Accounting
College of The Mainland