Teresa Durling
Summary
Communications professional specializing in computer-aided dispatch and emergency communication, demonstrating strong problem-solving and active listening skills. Proven track record in coordinating public safety responses and enhancing operational effectiveness in high-pressure environments. Highly motivated with a strong work ethic and adaptability, complemented by exceptional interpersonal skills.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Communications Dispatcher I
Burlingame Police Department
Burlingame, California
06.2025 - 09.2025
- Received 911, emergency, and non-emergency calls, assessing urgency and location.
- Dispatched police units via computer-aided dispatch (CAD) according to protocol.
- Answered non-emergency calls and coordinated public works emergency services.
- Entered, updated, and retrieved data from teletype networks regarding stolen vehicles and wanted persons.
- Provided routine information to the public through telephone and in-person inquiries.
- Contacted law enforcement agencies to share suspect information and enhance investigations.
Public Safety Communications Dispatcher
San Francisco Department of Emergency Management
San Francisco, California
02.2024 - 01.2025
- Received emergency and non-emergency calls, gathering and documenting critical information efficiently.
- Dispatched police field units to specific locations using computer-aided dispatch (CAD) system and two-way radio.
- Evaluated incoming reports of emergencies, transmitting accurate details for effective dispatch coordination.
- Disseminated information from law enforcement networks regarding jurisdictional requests for assistance.
- Maintained familiarity with local geography to identify potential hazards for public safety and field units.
- Updated knowledge of public safety policies and procedures for emergency services including police, fire, and EMS.
- Responded to inquiries about emergency services, classifying and prioritizing reports for appropriate action.
- Provided referrals as necessary based on assessment of routine and non-routine complaints.
General Merchandise Expert - Seasonal
Target
10.2023 - 01.2024
- Assisted customers in locating and selecting merchandise throughout store.
- Maintained organized product displays, ensuring shelves remained fully stocked.
- Processed transactions accurately at checkout register.
- Collaborated with team members to efficiently restock inventory during peak hours.
Administrative Assistant
Merry Clinic
San Bruno
03.2014 - 04.2023
- Facilitated communication between medical staff and patients, ensuring seamless interactions.
- Managed documentation for insurance billing and claims processing, enhancing accuracy and efficiency.
- Delivered front desk support, promptly greeting patients and directing inquiries.
- Handled phone calls and emails, fostering effective business correspondence.
- Drafted letters, memos, reports, emails, presentations, and other written materials as requested by management.
- Supported the executive team through scheduling meetings and managing calendars.
Owner - Part-time
Teresa Durling, Licensed Acupuncturist
01.2019 - 01.2021
- Conducted comprehensive patient assessments to create tailored treatment plans.
- Provided acupuncture treatments targeting diverse patient conditions.
- Instructed patients on self-care techniques, including lifestyle modifications and dietary changes.
- Offered emotional support to patients facing physical and mental health challenges.
- Guided patients in stress management techniques, such as meditation and mindfulness exercises.
Doctoral Program Assistant
American College of Traditional Chinese Medicine
07.2012 - 05.2014
- Coordinated interdepartmental communication to improve program efficiency.
- Managed program schedules and logistics for events and workshops.
- Supported faculty in developing curriculum and preparing instructional materials.
- Maintained accurate records of student progress and program evaluations.
- Collaborated with departments to ensure seamless service delivery for program participants.
Clinic Front Desk Associate
American College of Traditional Chinese Medicine
08.2003 - 07.2012
- Created a welcoming environment for students and visitors through daily greetings.
- Managed appointment scheduling for practitioners and clients with efficiency.
- Handled incoming calls, addressing inquiries professionally and courteously.
- Maintained cleanliness and organization of reception area to ensure optimal functionality.
- Processed payments and managed financial transactions accurately.
- Coordinated communication between staff and students to enhance operational efficiency.
Education
Master of Science - Traditional Chinese Medicine
American College of Traditional Chinese Medicine
06-2013
Bachelor of Arts - Biology/Psychology/Holistic Health
San Francisco State University
San Francisco, CA06-2002
Skills
- Computer-aided dispatch
- Emergency communication
- Geographic familiarity
- Data entry accuracy
- Public safety protocols
- Active listening
- Problem solving
Certification
- California Licensed Acupuncturist, 2014, Lic #AC15923
Timeline
Communications Dispatcher I
Burlingame Police Department
06.2025 - 09.2025
Public Safety Communications Dispatcher
San Francisco Department of Emergency Management
02.2024 - 01.2025
General Merchandise Expert - Seasonal
Target
10.2023 - 01.2024
Owner - Part-time
Teresa Durling, Licensed Acupuncturist
01.2019 - 01.2021
Administrative Assistant
Merry Clinic
03.2014 - 04.2023
Doctoral Program Assistant
American College of Traditional Chinese Medicine
07.2012 - 05.2014
Clinic Front Desk Associate
American College of Traditional Chinese Medicine
08.2003 - 07.2012
Master of Science - Traditional Chinese Medicine
American College of Traditional Chinese Medicine
Bachelor of Arts - Biology/Psychology/Holistic Health
San Francisco State University
Similar Profiles
Ryan KurniawanRyan Kurniawan
Police Services Aide at City of Burlingame Police DepartmentPolice Services Aide at City of Burlingame Police Department
Louis AthasLouis Athas
Police Officer, Uniformed Road Patrol at Norcross Police Department Police DepartmentPolice Officer, Uniformed Road Patrol at Norcross Police Department Police Department
JEFFREY W. KOPECJEFFREY W. KOPEC
POLICE OFFICER (PART-TIME) at Fort Plain Police Department, Ft Plain, NY/Whitestown Police DepartmentPOLICE OFFICER (PART-TIME) at Fort Plain Police Department, Ft Plain, NY/Whitestown Police Department
Asia WatsonAsia Watson
Communications Dispatcher I at City & County of San FranciscoCommunications Dispatcher I at City & County of San Francisco
Daddy BertrandDaddy Bertrand
Police Communications Dispatcher at Jacksonville Sheriff's OfficePolice Communications Dispatcher at Jacksonville Sheriff's Office