Teresa Elkins

• Coordinated staff schedules for physical therapy, occupational therapy, home health aides, and skilled nursing for over 500 patients.
• Optimized geographic scheduling to minimize drive time and enhance staff satisfaction.
• Assessed patient needs to establish ongoing and new scheduling requirements.
• Handled inbound inquiries from patients, families, and field teams with empathy, ensuring effective communication.
• Transcribed physician orders into patient EHR, including wound care and lab orders; updated schedules accordingly.
• Maintained office and medical supplies inventory through timely ordering.

Facilitated training sessions for new schedulers across multiple offices, promoting consistent scheduling practices.

• Coordinated patient scheduling and appointment management for healthcare services.
• Facilitated effective communication between patients and healthcare providers to ensure timely and accurate information exchange.
• Maintained accurate patient records using electronic health record systems.
• Collaborated with multidisciplinary teams to improve patient care experience through shared insights and coordinated efforts.
• Processed referrals for specialty care services.
• Scheduled laboratory tests or diagnostic imaging studies per physician instructions.
• Managed the flow of incoming calls from patients and other healthcare providers.
• Clarified healthcare policies and procedures to patients to enhance understanding and compliance.
• Developed detailed schedules for patient care services and staff assignments.
• Collaborated with team members to resolve scheduling conflicts effectively.
• Analyzed workload demands to forecast staffing needs accurately.
• Assisted in training new staff on scheduling protocols and tools.
• Reviewed and adjusted schedules based on operational changes or emergencies.
• Coordinated various projects concurrently, ensuring timely completion within established deadlines.
• Identified improvements in scheduling process by analyzing past trends and data to enhance operational efficiency.
• Resolved customer service issues in a timely manner according to established policies.
• Adhered to HIPAA regulations when handling confidential patient information.
• Entered and verified patient demographic data in electronic health record system for accuracy.
• Contributed to team meetings, sharing insights and strategies for improving patient access services.
• Stayed current on community-based resources and services useful to patients.
• Monitored supply levels and ensured timely procurement of resources.
• Monitored employee work to ensure timelines and goals were met.

• Administered medications and monitored patient vital signs effectively.
• Assisted physicians with patient examinations and procedures daily.
• Educated patients on post-treatment care and medication usage, enhancing their understanding for better recovery.
• Maintained accurate patient records in electronic health systems.
• Provided compassionate support to patients and families, fostering a supportive environment during visits.
• Ensured compliance with safety protocols and infection control measures consistently.
• Prepared patient rooms for examination, including stocking supplies and ensuring cleanliness.
• Maintained accurate patient records documenting treatments, medications administered and other pertinent information.
• Observed strict confidentiality and safeguarded all patient-related information.
• Utilized medical instruments safely and effectively while providing direct care to patients.
• Answered patient calls, identified issues, and provided tailored assistance within established parameters.
• Performed laboratory tests such as urinalysis, glucose testing and hemoglobin and hematocrit levels.
• Collected specimens for laboratory analysis; prepared specimens for transport to lab.
• Participated in continuing education programs to maintain licensure requirements.
• Answered patient and family questions to educate on optimal treatment procedures.
• Sterilized medical equipment and supplies with germicides, sterilizers and autoclaves.
• Conducted patient interviews to gather comprehensive medical history.
• Managed patient records, ensuring confidentiality and compliance with healthcare regulations.