Teresa Fritzley
Girard,OH
Summary
Dedicated RN with extensive experience in patient advocacy and care coordination. Expertise in multidisciplinary collaboration, enhancing patient outcomes, and streamlining processes. Committed to delivering high-quality, compassionate care.
Overview
21
21
years of professional experience
1
1
Certification
Work History
HIL Telephonic RN
Cigna Healthcare/ The Cigna Group
3000 Park Lane Dr., Pittsburgh, PA 15275
11.2012 - Current
- Achieved timely patient support through comprehensive telephonic triage assessments available 24/7, including holidays. Delivered appropriate care recommendations based on thorough evaluations of health needs.
- Educated on and offered referrals to other programs such as Case Management, Everyday Health Engagement, Premium Solutions & CBH. Responsible for assisting with precertifications during after-hours & follow-up calls on certain symptoms or situations to ensure understanding & safety.
- Facilitated streamlining of documentation procedures to ensure precision and reliability.
- Acted as Resource RN to new nursing staff members, and other co-workers fostering teamwork and improving unit efficiency.
- Executed daily tasks using numerous company-wide applications, including CHC, HC ICMS, True Care, Finesse, OneView, Outlook, Word, Excel, OneNote, DAL, ProviderLink, Verint, WebMD, Ignite, and Coach Olam, ensuring seamless workflow and communication.
- Contributed to team initiatives and assisted with pilot programs to streamline onboarding processes.
- Maintains accurate records of interventions and adheres to performance measures.
Oncology CM
Cigna Health Care/The Cigna Group
3000 Park Lane Dr., Pittsburgh, PA 15275
11.2010 - 11.2012
- Provided support for cancer patients, families, and caregivers throughout their healthcare journey.
- Created personalized care plans, managed caseload, coordinated services to ensure quality cost -effective care while helping patients navigate treatment, insurance and symptoms management.
- Acted as a liaison between patients and medical teams, helping with treatment understanding, medication delivery, and distress management.
- Ensured medical necessity, reviewed treatment plans, and promoted cost-effective, high-quality care.
- Connected with oncologists, providers, and internal medical directors, and partners via phone and email.
- Maintained accurate records of interventions, tracks outcomes, and adhered to performance measures.
Dialysis Registered Nurse
Heritage Valley Beaver Hospital
1000 Dutch Ridge Road, Beaver, PA 15009
04.2007 - 11.2010
- Oversaw administration of dialysis treatments, maintaining compliance with safety standards and customizing care plans to meet individual patient needs.
- Evaluated patient vital signs and lab results, modifying treatment plans to ensure optimal clinical outcomes.
- Collaborated with multidisciplinary teams to develop comprehensive care strategies for chronic kidney disease management.
- Educated patients and families on dialysis procedures, dietary restrictions, and lifestyle modifications for optimal health outcomes.
- Coordinated interdisciplinary care with dietitians and social workers to enhance patient support during dialysis journeys.
- Facilitated on-call dialysis treatments for multiple surrounding hospitals during after-hours and weekends.
Cardio Pulmonary RN
Heritage Valley Health System - Beaver
1000 Dutch Ridge Road, Beaver, PA 15009
04.2005 - 04.2007
- Oversaw patient care delivery, ensuring strict compliance with established protocols and standards.
- Collaborated with multidisciplinary teams to develop and implement individualized care plans.
- Oversaw patient progress and adjusted treatment plans to ensure optimal outcomes.
- Educated patients and families on health management, medications, and post-discharge care.
- Guided junior nursing staff in professional development and enhancement of clinical skills.
- Championed patient advocacy within healthcare team to enhance holistic wellness strategies.
- Evaluated patient conditions and strategically prioritized nursing interventions based on acuity levels and individual requirements.
- Conducted thorough patient assessments to identify changes in condition, promptly notifying physicians and initiating appropriate interventions when necessary.
- Managed medication administration processes, ensuring compliance with established guidelines and actively monitoring patients for side effects or adverse reactions that required timely intervention.
- Served as a preceptor for nursing students during their clinical rotations, providing valuable real-world experience and guidance to foster professional growth.
Education
Bachelor of Arts - History, With A Minor in Fine Arts
Clarion University of Pennsylvania
Clarion, PAAssociate of Science - Nursing
University of Pittsburgh
Pittsburgh, PA04-2005
Skills
- Healthcare software proficiency
- Self-management
- Nursing process
- Client communications
- Problem-solving
- Time management
Certification
Mulitstate RN license, up to date.
California RN license, up to date.
Timeline
HIL Telephonic RN
Cigna Healthcare/ The Cigna Group
11.2012 - Current
Oncology CM
Cigna Health Care/The Cigna Group
11.2010 - 11.2012
Dialysis Registered Nurse
Heritage Valley Beaver Hospital
04.2007 - 11.2010
Cardio Pulmonary RN
Heritage Valley Health System - Beaver
04.2005 - 04.2007
Bachelor of Arts - History, With A Minor in Fine Arts
Clarion University of Pennsylvania
Associate of Science - Nursing
University of Pittsburgh