Teresa Garland
Boiling Springs,SC
Summary
Efficient billing professional with 30+ years of experience. Productive and diligent with passion for resolving discrepancies through attention to detail and creative problem-solving. Passionate about perpetuating company values through impeccable work ethic and drive. Knowledgeable about preparing invoices. Team-oriented, dependable and performance-driven.
Overview
16
16
years of professional experience
Work History
Billing Specialist
Ballard Spahr
02.2023 - Current
- Complete the billing of assigned lawyers (21) accurately and to the specifications of the lawyers and client guidelines, including electronic billing to ensure that lawyer, client and department deadlines are met.
- Assist other team members and supervisor to ensure that the above objectives are met for every billing participant.
- Performs all the steps necessary for creating attorneys bills from printing the draft bills, to the final mailing of the bill, including but not limited to, making edits, researching issues, formatting bills and getting whatever approvals are needed.
- Ensures that any charge-offs are submitted on a timely basis and are in accordance with firm policy.
- Assists lawyers and secretaries with analysis on clients as requested, including time and billing reports.
- Documents and maintains specific billing requirements for each attorney and client/matter as well as understand any specific Client Billing Guidelines and ensures that all bills are prepared in accordance with them.
- Prepares bills for electronic submission via various vendors' software. Coordinates with Billing Team, Rate and Pricing Team and Conflicts Group on other issues, such as discount and rate set maintenance, billing lawyer requests for additional historical information, transfers of funds from escrow, temporary file status and billing address changes.
- Provides knowledgeable and courteous telephone, email and in-person support for all secretarial time and billing applications.
Accounts Receivable Supervisor
Jadex, Inc
04.2018 - 02.2023
- Monitor aging report for 20 manufacturing locations (60MM).
- Process ACH, Wires, lockbox and scanned checks for locations in Bank of America (Approx. 30-40MM per month).
- Monitor customer accounts to determine Credit Holds.
- Managed team of 10+ accounts receivable specialists, overseeing daily operations and workload distribution.
- Developed and implemented streamlined processes to expedite invoice generation and payment collections.
- Successfully reduced Days Sales Outstanding (DSO) by 20% through proactive credit control strategies.
Accounts Payable / Receivables
Pure Barre, LLC
01.2016 - 04.2018
- Managed accounts receivable, including invoicing (467+ franchisees & 13 corporate studios), collections, and reconciling customer accounts.
- Processed vendor invoices and ensured timely payments, maintaining accurate accounts payable records.
- Developed and implemented streamlined procedures to improve efficiency and accuracy in the AR/AP process.
- Process 1099s annually.
- Enhanced vendor relationships through timely payment processing and prompt communication.
- Ensured accurate financial records by diligently reconciling accounts payable and receivable on a monthly basis.
Billing Specialist II / EBilling Specialist II
Ogletree Deakins
10.2012 - 01.2016
- Process Open Proforma Report and WIP report for Shareholders daily.
- Prepare monthly reports for AR write offs. Proficient in electronic billing systems (Elite Enterprises, eHub), managing and reconciling rates and matter information with billing guidelines.
- Developed and maintained strong relationships with attorneys (53), providing exceptional customer service, including preparing draft invoices and finalizing and sending to attorney/clients.
- Utilized strong analytical skills to troubleshoot and resolve billing discrepancies and issues effectively.
- Assisted colleagues in resolving complex billing issues, promoting teamwork and knowledge sharing within the department.
Accounts Receivable Specialist
Sealed Air Corp.
12.2011 - 09.2012
- Managed accounts receivable process, including 5 lockboxes from CashPro, download and format the largest 2 customers, barcode and scan into IXos (Livelink).
- Special Projects assigned by supervisor.
- Resolved customer discrepancies and reconciled accounts, resulting in improved accuracy and customer satisfaction.
- Streamlined accounts receivable processes through automation, reducing time spent on manual tasks.
Accounts Receivable Clerk
Hubbell Lighting
11.2007 - 12.2011
- Process all credit (returns) /debit (billing) memo's (including sales tax), credit card payments, customer adjustments and statements for all platforms.
- Backup for lockbox uploads daily for all platforms, full and partial lien waivers and new account setups for all platforms, D&B's, and all duties for month end reporting for supervisor.
- Perform all training duties for department.
- Responsible for writing and testing various training manuals.
- Proficient in using accounting software such as SAP and Excel for invoice generation and payment tracking.
- Excellent communication skills, able to interact with customers and internal teams to resolve billing issues.
- Skilled in reconciling accounts, resolving discrepancies, and ensuring timely collection of payments.
- Assisted in annual audit preparation, ensuring accurate representation of accounts receivable records and compliance with accounting standards.
Education
Associates of Art., Business Administration w/ emphasis in Accounting -
Spartanburg Methodist College
Spartanburg, SC05.1993
Skills
- Organizational Skills
- Critical Thinking
- Teamwork Abilities
- Microsoft Products (VLOOKUPS/Pivot Tables)
- SAP Proficient
- Elite Enterprise / 3E
- Concur Solutions
- Epicor
- Bill Blast by Aderant
Hobbies and Interests
Technology, Sports, Current Events
Timeline
Billing Specialist
Ballard Spahr
02.2023 - Current
Accounts Receivable Supervisor
Jadex, Inc
04.2018 - 02.2023
Accounts Payable / Receivables
Pure Barre, LLC
01.2016 - 04.2018
Billing Specialist II / EBilling Specialist II
Ogletree Deakins
10.2012 - 01.2016
Accounts Receivable Specialist
Sealed Air Corp.
12.2011 - 09.2012
Accounts Receivable Clerk
Hubbell Lighting
11.2007 - 12.2011
Associates of Art., Business Administration w/ emphasis in Accounting -
Spartanburg Methodist College
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