Teresa G Gallo
Mission
Summary
Dedicated professional with demonstrated strengths in customer service, time management and trend tracking. Good at troubleshooting problems and building successful solutions. Excellent verbal and written communicator with strong background cultivating positive relationships and exceeding goals.
Overview
10
10
years of professional experience
Work History
Sr Loan Officer
NBKC Bank
01.2025 - Current
- Evaluated loan applications to determine creditworthiness and compliance with lending regulations.
- Developed customized loan solutions based on client needs and financial capabilities.
- Led negotiations with clients to finalize loan terms and conditions, ensuring alignment with bank policies.
- Collaborated with underwriting teams to assess risk factors associated with complex loan applications.
- Analyzed market trends to inform strategic decision-making for loan products and services offered by the bank.
Senior Mortgage Loan Originator
TruHome Solutions
07.2019 - Current
- Responds to customer telephone questions and concerns in a professional manner and provide timely and accurate resolution.
- Presents a positive, successful image of THS through a professional demeanor and caring approach with members.
- Complete research and resolves documentation errors or discrepancies.
- Minimizes customer impacts and ensures each customer has a positive interaction with mortgage servicing.
- Takes proactive approach to drive first call resolution by asking questions to clarify needs, thoroughly addressing inquiries and setting appropriate expectations.
- Abides by established procedures and guidelines.
- Assist in identifying potential risks and take appropriate steps to avoid risk.
- Identifies potential improvements to current team processes and procedures.
- Develops and maintains positive working relationships by providing high quality customer service to all internal and external customers
- Promotes honest and open communication throughout TruHome Solutions.
- Treats people with respect; keeps commitments; inspires the trust of others; works ethically and with integrity; upholds organizational values; accepts responsibility for own actions.
- Presidents Club Participant
Logistics Agent
UPS Express Critical
02.2019 - 06.2019
- Maintain databases of logistics information.
- Interpret data on logistics elements, such as availability, maintainability, reliability, supply chain management, strategic sourcing or distribution, supplier management or transportation.
- Track product flow for origin to final delivery.
- Communicate with or monitor service providers, such as air freight forwarders, global consolidators, customs brokers, or trucking companies.
- Reorganize shipping schedule to consolidate loans, maximize vehicle usage, or limit the movement of empty vehicles or containers.
- Determine packaging requirements
- Contact potential vendors to determine availability.
- Contact carriers for rates or schedules.
Placement Specialist
DES
09.2018 - 02.2019
- List job postings on job boards, social media, corporate career, web sites and other possible channels
- View applications.
- Match applications to job openings.
- Call applicants to perform phone screens.
- Interview applicants.
- Check references.
- Perform background checks on applicants and identify potential red flags.
- Initiate drug tests and interpret results.
- Inform candidate of company decision.
Sales Assistant
Guaranteed Rate
12.2017 - 08.2018
- Keep VP/Branch Manger organized.
- Create preapproval letters after loan officer qualification.
- Assist in the effective and timely completion of loan application.
- Change/extend loans and request pricing expectations as needed or requested
- Actively mange the document collection process from origination to processing.
- Identifies potential problems with loan applications and arrives at workable solutions prior to submission to processing.
- Miscellaneous and/or immediate support as identified by management.
Senior Mortgage Loan Originator
Commerce Bank
07.2017 - 12.2017
Senior Mortgage Loan Officer
BNC National Bank
04.2017 - 04.2017
Talent Acquisition Specialist
BNC National Bank
08.2016 - 04.2017
Senior Mortgage Loan Officer
BNC National Bank
08.2015 - 08.2016
Education
Diploma - General Studies
Hutchinson High School
Hutchinson, KS05.1989
Skills
- Production leadership
- Inbound/Outbound call management
- Decision-making confidence
- Loan product sales
- Critical thinking
- Customer service
- Good communication
- Time management efficiency
Timeline
Sr Loan Officer
NBKC Bank
01.2025 - Current
Senior Mortgage Loan Originator
TruHome Solutions
07.2019 - Current
Logistics Agent
UPS Express Critical
02.2019 - 06.2019
Placement Specialist
DES
09.2018 - 02.2019
Sales Assistant
Guaranteed Rate
12.2017 - 08.2018
Senior Mortgage Loan Originator
Commerce Bank
07.2017 - 12.2017
Senior Mortgage Loan Officer
BNC National Bank
04.2017 - 04.2017
Talent Acquisition Specialist
BNC National Bank
08.2016 - 04.2017
Senior Mortgage Loan Officer
BNC National Bank
08.2015 - 08.2016
Diploma - General Studies
Hutchinson High School
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