Teresa Gora
16 Temple Road ,SC
Summary
Dynamic property management professional with proven skills in tenant relations, contract negotiation, and operational efficiency. Committed to enhancing tenant satisfaction through effective communication and streamlined processes.
Overview
21
21
years of professional experience
Work History
Assistant Property Manager
Asset Living
Atlanta Ga
01.2010 - 09.2025
- Coordinated tenant communications to enhance resident satisfaction and retention
- Managed lease agreements and ensured compliance with property regulations
- Oversaw maintenance requests, prioritizing urgent issues for timely resolution
- Assisted in budgeting processes to optimize operational costs and resource allocation
- Developed training materials for new staff, improving onboarding efficiency
- Implemented property marketing strategies, increasing visibility and attracting prospective tenants
- Conducted regular property inspections, identifying areas for improvement and maintenance needs
- Collaborated with vendors to negotiate service contracts, ensuring quality and cost-effectiveness
- Followed up on delinquent tenants and coordinated collection procedures.
- Coordinated move-ins and move-outs, ensuring smooth transitions for both tenants and property management team.
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Verified income, assets, and expenses, and completed file tracking sheet for each applicant.
- Conducted regular property inspections to identify potential issues and ensure compliance with safety regulations.
- Showed apartments to potential tenants and answered questions regarding community.
- Processed security deposit refunds.
- Assisted in the preparation of annual budgets, monitoring expenses to ensure financial goals were met.
- Increased lease renewals, carefully addressing tenant concerns and negotiating terms beneficial to both parties.
- Enhanced operational workflows by introducing digital tools for maintenance requests and rent payments.
- Responded to Common Area Maintenance (CAM) inquiries.
- Worked closely with clients to facilitate appropriate loans, inspections, and credit reports.
- Collaborated with legal department on eviction proceedings when necessary; following proper protocols and documentation requirements laid down by law.
Leasing Manager
First Communities Management
Atlanta Ga
06.2015 - 08.2017
- Oversaw leasing operations, ensuring compliance with company policies and local regulations.
- Implemented targeted marketing strategies to enhance property visibility and attract prospective tenants.
- Managed tenant relationships, resolving issues promptly to maintain high satisfaction levels.
- Trained and mentored junior staff on effective leasing practices and customer service excellence.
- Assisted property managers with budget preparation and expense tracking, optimizing resource allocation across the entire portfolio of managed properties.
- Supervised leasing teams across multiple locations while maintaining overall operational efficiency at each site.
- Implemented innovative advertising campaigns to showcase available properties, attracting prospective tenants more efficiently than competitors'' methods.
- Initiated digital transformation, moving paper-based processes to secure online platform, enhancing data accuracy and accessibility.
- Worked closely with clients to facilitate appropriate loans, inspections, and credit reports.
Renewal Coordinator
First Communities Management
Atlanta Ga
03.2013 - 04.2014
- Coordinated lease renewals to enhance tenant retention and satisfaction.
- Managed communication between residents and property management teams to resolve issues effectively.
- Streamlined renewal processes through the implementation of best practices and technology solutions.
- Conducted market research to inform competitive pricing strategies for lease agreements.
- Led initiatives to improve operational efficiency in the renewal workflow, reducing turnaround time significantly.
- Consistently met or exceeded renewal targets by proactively reaching out to clients well ahead of expiration dates.
- Maintained accurate records of client information, ensuring seamless renewal experiences and reducing administrative errors.
- Provided exceptional customer service by promptly addressing client inquiries and resolving concerns related to their renewals.
- Leveraged CRM software tools to efficiently track progress on account renewals, improving visibility into performance metrics for management review.
- Negotiated high-dollar contracts with extremely complex terms, conditions and considerations, skillfully navigating market conditions and client dispositions to secure optimal terms for company.
- Collaborated with upper management to implement continuous improvements and exceed team goals.
- Increased profit margins by effectively controlling budget and overhead and optimizing product turns.
Cashier/Bilingual Customer Service Representative
Publix
Sandy Springs, GA
09.2006 - 12.2008
- Processed customer transactions efficiently using point-of-sale systems.
- Maintained accurate cash drawer balance through meticulous counting and reconciliation.
- Assisted customers with inquiries, enhancing overall shopping experience.
- Collaborated with team members to streamline checkout operations and reduce wait times.
- Trained new staff on cash register operations and customer service protocols.
- Greeted customers entering store and responded promptly to customer needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Helped customers complete purchases, locate items, and join reward programs.
- Assisted customers with returns, refunds and resolving transaction issues.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
- Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
Cashier
Target
Sandy Springs, GA
05.2006 - 06.2007
- Processed customer transactions efficiently using point-of-sale systems.
- Maintained accurate cash drawer balances throughout shifts.
- Assisted customers with inquiries and product location to enhance shopping experience.
- Collaborated with team members to optimize checkout operations during peak hours.
- Implemented best practices for handling returns and exchanges, improving customer satisfaction.
- Welcomed customers and helped determine their needs.
- Built relationships with customers to encourage repeat business.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Addressed customer needs and made product recommendations to increase sales.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
- Answered questions about store policies and addressed customer concerns.
Server
Roaster Restaurant
Sandy Springs, GA
07.2004 - 06.2005
- Delivered exceptional customer service in high-volume dining environment.
- Collaborated with kitchen staff to ensure timely food preparation and delivery.
- Managed multiple tables efficiently, enhancing overall dining experience.
- Resolved customer complaints promptly, maintaining positive relationships.
- Maintained cleanliness and organization of dining area to meet health standards.
- Assisted in inventory management, ensuring adequate supplies for daily operations.
- Implemented suggestions for menu improvements based on customer feedback.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Served food and beverages promptly with focused attention to customer needs.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
Education
Business Administration
Gwinnett Technical College
Lawrenceville, GA06-2029
Sales
Gold Coast School of Real Estate
Florida City, FL01-2022
Skills
- Administrative support
- Strong communication skills
- Telephone and email etiquette
- Property tours and inspections
- Fair housing regulations
- Property management
- Payment collection
- Rent collection
- Policy enforcement
- Application process proficiency
- Contract negotiation
- Showing and leasing of units
- Business processes and procedures
- Occupancy management
- Cash management
- Marketing and advertising
- Real estate
Languages
Spanish
Full Professional
Timeline
Leasing Manager
First Communities Management
06.2015 - 08.2017
Renewal Coordinator
First Communities Management
03.2013 - 04.2014
Assistant Property Manager
Asset Living
01.2010 - 09.2025
Cashier/Bilingual Customer Service Representative
Publix
09.2006 - 12.2008
Cashier
Target
05.2006 - 06.2007
Server
Roaster Restaurant
07.2004 - 06.2005
Business Administration
Gwinnett Technical College
Sales
Gold Coast School of Real Estate