Teresa Grall

Committed to making patients feel comfortable and secure while rooming patients. Doing medication reconciliation, vitals, proficient in cleaning and sanitizing patient rooms, documenting observations and examining for symptoms. Doing care gap screenings, tracking metrics, managing in-basket communication pools with in departments, Medication prior authorizations and referral tracking. And being compassionate to dealing with those under duress.

• Managed medication stocks, including conducting counts, labeling products and maintaining controls.
• Trained muliple new technicians to provide excellent customer service which resulted in high customer satisfaction scores.
• Assisted pharmacist with clearing high volume of problem prescriptions and customer questions to maintain optimal team efficiency.
• Managed inventories, rotated stock, removed expired or damaged drug products and resolved discrepancies in drug counts.
• Worked with insurance companies to process claims, resolve problems and obtain payments.
• Created new customer profiles and updated information in pharmacy computer systems.
• Verified and filled over 700 prescriptions per day in busy retail pharmacy setting.
• Scheduled interviews and hired new staff
• Making schedules for pharmacy

• Created new customer profiles and updated information in pharmacy computer systems.
• Worked with insurance companies to process claims, resolve problems and obtain payments.
• Created new customer profiles and updated changes such as demographics, allergies, and new medications in pharmacy computer systems.
• Entered and processed prescriptions into internal system with accuracy to avoid filling delays.
• Communicated with insurance companies for billing purposes.
• Ordered out of stock medications to ensure patients were taken care of accordingly.
• Prepared medication labels with item name and quantity.
• Resolved third-party rejection claims.
• Calculated dosage, filled prescriptions and prepared prescription labels.

• Managed and received inventory by checking deliveries, counting stock, monitoring medication expiration dates and placing orders.
• Monitored multiple databases to keep track of all company inventory.

• Exhibited compassionate care and communication regarding issues surrounding death and dying.
• Provided hands-on nursing care under direct RN supervision, adhering to medical center policies and procedures.
• Responded to patient alarms and needs-assessment requests to identify course of treatment.
• Monitored and replenished medical supply inventory, facilitating optimal availability for patient care.
• Conducted routine checks on standard patient vitals, including blood pressure, blood sugar and heart rate.