Teresa Grall
Senior Pharmacy Technician
Richland,WA
Summary
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Summary
Energetic Healthcare professional dedicated to providing top-quality, patient-centered care. Highly skilled in addressing
acute and chronic conditions. Resourceful navigation of complex healthcare environments to optimize patient care.
Patient focused certified pharmacy technician offering 16 years of pharmacy experience.
Overview
22
22
years of professional experience
2
2
years of post-secondary education
Work History
PHARMACOTHERAPY TECHNICIAN
Providence Regional Medical Center
Richland, WA
06.2022 - Current
- Committed to making patients feel comfortable and secure while rooming patients
- Doing medication reconciliation, vitals, proficient in cleaning and sanitizing patient rooms, documenting observations and examining for symptoms
- Doing care gap screenings, tracking metrics, managing in-basket communication pools with in departments, Medication prior authorizations and referral tracking
- And being compassionate to dealing with those under duress.
- Skilled at working independently and collaboratively in a team environment.
- Excellent communication skills, both verbal and written.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Passionate about learning and committed to continual improvement.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
PHARMACY OPERATIONS MANAGER
Walgreens
Pasco, WA
06.2011 - 06.2022
- Managed medication stocks, including conducting counts, labeling products and maintaining controls
- Trained multiple new technicians to provide excellent customer service which resulted in high customer satisfaction scores
- Assisted pharmacist with clearing high volume of problem prescriptions and customer questions to maintain optimal team efficiency
- Managed inventories, rotated stock, removed expired or damaged drug products and resolved discrepancies in drug counts
- Worked with insurance companies to process claims, resolve problems and obtain payments
- Created new customer profiles and updated information in pharmacy computer systems
- Verified and filled over 700 prescriptions per day in busy retail pharmacy setting
- Scheduled interviews and hired new staff
- Making schedules for pharmacy
PHARMACY TECHNICIAN
Rite Aid
Richland, WA
07.2009 - 06.2011
- Created new customer profiles and updated information in pharmacy computer systems
- Worked with insurance companies to process claims, resolve problems and obtain payments
- Created new customer profiles and updated changes such as demographics, allergies, and new medications in pharmacy computer systems
- Entered and processed prescriptions into internal system with accuracy to avoid filling delays
- Communicated with insurance companies for billing purposes
- Ordered out of stock medications to ensure patients were taken care of accordingly
- Prepared medication labels with item name and quantity
- Resolved third-party rejection claims
- Calculated dosage, filled prescriptions and prepared prescription labels.
MEDICATION ASSISTANT
Parkview Estates
Kennewick, WA
02.2008 - 07.2009
- Managed and received inventory by checking deliveries, counting stock, monitoring medication expiration dates and placing orders
- Monitored multiple databases to keep track of all company inventory.
CERTIFIED NURSING ASSISTANT
Wynwood Columbia Edgewater
Richland, WA
07.2002 - 02.2008
- Exhibited compassionate care and communication regarding issues surrounding death and dying
- Provided hands-on nursing care under direct RN supervision, adhering to medical center policies and procedures
- Responded to patient alarms and needs-assessment requests to identify course of treatment
- Monitored and replenished medical supply inventory, facilitating optimal availability for patient care
- Conducted routine checks on standard patient vitals, including blood pressure, blood sugar and heart rate.
Education
Columbia Basin College
09.1995 - 06.1997
Pharmacy Technician - Pharmacy
U.S. Career Institute
Fort Collins, CO 01.2009 - 10.2009
Skills
- Exemplary patient communication skills
- Collecting vital signs
- Dependable team player
- Medical terminology knowledge
- Detail-oriented
- Ability to work in a fast paced environment
- Excellent organizational and time management skills
- Understands medical procedures
- Accountable
- Calm and level-headed under duress
- Helping with medication
- Respiratory equipment training
- Charting expertise
- Immunization certified
Work Preference
Work Type
Full TimeImportant To Me
Personal development programsTeam Building / Company RetreatsCareer advancementTimeline
PHARMACOTHERAPY TECHNICIAN
Providence Regional Medical Center
06.2022 - Current
PHARMACY OPERATIONS MANAGER
Walgreens
06.2011 - 06.2022
PHARMACY TECHNICIAN
Rite Aid
07.2009 - 06.2011
Pharmacy Technician - Pharmacy
U.S. Career Institute
01.2009 - 10.2009
MEDICATION ASSISTANT
Parkview Estates
02.2008 - 07.2009
CERTIFIED NURSING ASSISTANT
Wynwood Columbia Edgewater
07.2002 - 02.2008
Columbia Basin College
09.1995 - 06.1997
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