Teresa Hale
Spokane,WA
Summary
Accomplished Banquet Captain at Northern Quest Resort & Casino Spokane, adept in team management and guest relations, significantly enhancing event success and customer satisfaction. Expert in staff leadership and banquet setup, consistently fostering professional growth and driving repeat business. Proven track record in improving operational efficiency and executing seamless events.
Professional hospitality leader prepared for role that demands high standards and results-driven management. Proven ability to organize and execute seamless events, ensuring guest satisfaction and operational efficiency. Valued for collaborative efforts and flexibility in adapting to changing event needs, while showcasing strong communication and organizational skills.
Overview
24
24
years of professional experience
Work History
Banquet Captain
Northern Quest Resort & Casino Spokane
04.2014 - Current
- Ensured timely preparation of function spaces according to client specifications, providing them a hassle-free experience on their special day.
- Maintained clear communication channels between all departments involved in banquets, contributing to successful event outcomes.
- Evaluated employee performance routinely through constructive feedback which contributed towards professional growth and development.
- Handled client inquiries promptly and professionally, fostering excellent rapport and driving repeat business.
- Maintained accurate records of event details, client communications, and financial transactions to ensure seamless organization and execution.
- Resolved customer complaints effectively, turning potentially negative experiences into opportunities for improvement.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
Trainer/Server/Bartender
Anthony's
08.2008 - 09.2010
- Mentored new hires, resulting in stronger staff development and increased productivity.
- Provided one-on-one mentoring to help individuals reach their full potential within the organization.
- Coached employees on best practices, providing constructive feedback to support their professional growth.
- Evaluated the effectiveness of training initiatives by tracking participant progress and gathering feedback for continuous improvement.
General Manager
Carl's Jr
10.2000 - 06.2008
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
Education
No Degree - Computer Programming
University of Alaska Juneau
Skagway, AK06-1986
Skills
- Team management
- Banquet setup
- Team member development
- Staff leadership
- Guest relations
- Inventory management
- Professional and courteous
- Customer service
- Operations reporting
- Guest interaction
- Bill computation
- Ordering procedures
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Created a quick reference binder for efficient training
- Supervised team of 62 staff members.
Timeline
Banquet Captain
Northern Quest Resort & Casino Spokane
04.2014 - Current
Trainer/Server/Bartender
Anthony's
08.2008 - 09.2010
General Manager
Carl's Jr
10.2000 - 06.2008
No Degree - Computer Programming
University of Alaska Juneau
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