Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
Generic

Teresa Hernandez

San Antonio,TX

Summary

Quality-focused Property Manager with a genuine care for property conditions. Skilled in providing resident satisfaction and fulfilling property owner needs, while ensuring smooth operations and rapid conflict and crisis resolutions.

Overview

30
30
years of professional experience

Work History

Property Manager

Lockaway Storage Centre
San Antonio, TX
07.2022 - Current
  • Conducted periodic inspections of properties to ensure compliance with safety regulations and tenant requirements.
  • Managed all maintenance requests from tenants in a timely manner.
  • Ensured that all rent payments were collected on time by following up with delinquent tenants.
  • Resolved tenant complaints quickly and effectively while ensuring customer satisfaction.
  • Issued non-payment notices to delinquent tenants in accordance with lease, county and state regulations.
  • Collected rent from tenants to pay maintenance and repair costs and other expenses.
  • Implemented rental payment policies and pursued delinquent accounts via phone calls and personal visits.
  • Managed day-to-day activities involving tenants, subcontractors and property management.
  • Oversaw daily operations, maintenance, and administration of various properties.

Property Manager

Public Storage
San Antonio, TX
05.2020 - 11.2020
  • Conducted periodic inspections of properties to ensure compliance with safety regulations and tenant requirements.
  • Developed and implemented effective leasing strategies to maximize occupancy rates.
  • Ensured that all rent payments were collected on time by following up with delinquent tenants.
  • Processed evictions when necessary in accordance with state laws and procedures.
  • Resolved tenant complaints quickly and effectively while ensuring customer satisfaction.
  • Inspected properties regularly to identify deficiencies and schedule repairs.
  • Answered calls and responded to inquiries from various parties using strong active listening and open-ended questioning skills to resolve problems.

Personal Assistant

Camille Rosengren
San Antonio, TX
01.2017 - 12.2019
  • Performed calendar management and scheduling of appointments for the executive.
  • Organized travel arrangements, including flights, transportation, and accommodation.
  • Answered incoming calls and emails promptly while managing the executive's schedule accordingly.
  • Ran errands to help with daily tasks, enabling employer to focus on more pressing duties.
  • Organized personal and professional calendars with reminders for upcoming meetings and events.
  • Checked personal and professional activities to remind employer of priority tasks and deadlines.
  • Performed various clerical tasks and organized office areas to promote productivity.
  • Maintained clerical correspondence via email and phone.
  • Screened telephone calls and inquiries and directed as appropriate.
  • Organized work projects around client's house.
  • Booked flights, hotel accommodations and ground transportation for smooth business travel.
  • Managed household inventory and maintenance schedules.
  • Made travel arrangements for employee trips and conferences.
  • Monitored and responded to emails and calls, ensuring timely communication with stakeholders.
  • Scheduled and confirmed appointments, preventing scheduling conflicts and optimizing time management.
  • Managed expense reports, including tracking receipts and processing reimbursements promptly.
  • Purchased and managed inventory of office and personal supplies, ensuring availability and cost-effectiveness.
  • Managed and prioritized daily schedules, ensuring efficient allocation of executive's time.
  • Coordinated travel arrangements, including flights, accommodations, and itineraries, for both business and personal trips.
  • Implemented and maintained organizational systems to increase office efficiency.
  • Handled confidential documents and communications with discretion, safeguarding sensitive information.
  • Coordinated travel arrangements, including flights, accommodations, and itineraries.
  • Completed basic administrative work and managed household accounts.
  • Accompanied clients to appointments and arranged transportation.

Property Manager

Trammell Crow Company
San Antonio, TX
02.1995 - 12.1998
  • Conducted periodic inspections of properties to ensure compliance with safety regulations and tenant requirements.
  • Developed and implemented effective leasing strategies to maximize occupancy rates.
  • Assessed rental applications, conducted background checks, and approved or denied prospective tenants based on established criteria.
  • Coordinated with vendors for the procurement of services such as repairs, renovations, landscaping.
  • Ensured that all rent payments were collected on time by following up with delinquent tenants.
  • Maintained accurate records of financial transactions including rent collections, security deposits, and other income sources.
  • Resolved tenant complaints quickly and effectively while ensuring customer satisfaction.
  • Processed evictions when necessary in accordance with state laws and procedures.
  • Prepared monthly reports detailing financial performance data such as revenue growth, expenses incurred.
  • Handled resident complaints and expedited maintenance requests.
  • Inspected properties regularly to identify deficiencies and schedule repairs.
  • Coordinated with maintenance and contractors to promote timely turnovers after move-outs.
  • Completed lease applications and verifications, notifying prospects of results.
  • Issued non-payment notices to delinquent tenants in accordance with lease, county and state regulations.
  • Facilitated tenant paperwork processing and verification.
  • Responded to tenant maintenance requests according to agreed conditions for building functionality.
  • Investigated and resolved property complaints and violations to foster pleasant living environment for residents.
  • Exercised direct supervision over property staff.
  • Built relationships with service vendors and submitted associated billing statements.
  • Collected rent from tenants to pay maintenance and repair costs and other expenses.
  • Answered calls and responded to inquiries from various parties using strong active listening and open-ended questioning skills to resolve problems.

Education

Some College (No Degree) - Business

San Antonio College
San Antonio, TX

Skills

  • Grounds Maintenance
  • Compliance Monitoring
  • Property Management
  • Tenant relations
  • Maintenance Scheduling
  • Payment Collection
  • Knowledge of leasing and market conditions
  • Landscaping and grounds maintenance
  • New Construction
  • Lease Renewals
  • Apartment Maintenance
  • Legal knowledge
  • Maintenance knowledge
  • Rent collection
  • Property tours and inspections
  • Eviction notices
  • Customer service-focused
  • Unit vacancies
  • Knowledge of building codes
  • Leasing and sales
  • Property Inspections

Affiliations

My family is by far the most loved and important aspect in my life. I also love to travel and have traveled to many parts of the world where I enjoy scuba diving and gained my Professional association of diving instructors certification. I also love animals and have organized multiple pet drives to raise money for animal shelters.

Timeline

Property Manager

Lockaway Storage Centre
07.2022 - Current

Property Manager

Public Storage
05.2020 - 11.2020

Personal Assistant

Camille Rosengren
01.2017 - 12.2019

Property Manager

Trammell Crow Company
02.1995 - 12.1998

Some College (No Degree) - Business

San Antonio College

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Teresa Hernandez