Teresa Hernandez
Lubbock,TX
Summary
Dynamic banking professional with extensive experience in customer service and loan processing at Wells Fargo. Proven track record of enhancing client satisfaction by recommending tailored financial solutions and building strong customer relationships. Skilled in cash handling, fostering a collaborative team environment, and driving operational efficiency to achieve business objectives.
Overview
32
32
years of professional experience
Work History
Universal Banker
Wells Fargo Bank NA
1215 University Ave Lubbock Tx 79423
08.2022 - 02.2026
- Developed personalized financial solutions by conducting thorough financial needs assessments.
- Managed daily banking operations and ensured compliance with regulatory standards.
- Generated new business through proactive prospecting and cross-selling of banking products.
Service Manager
Wells Fargo Bank NA
1215 University Ave Lubbock,Tx 79401
08.1997 - 08.2022
- Implemented performance metrics to enhance service operations and customer satisfaction.
- Trained and supervised service staff, promoting a high standard of customer service.
- Led process improvements to elevate service quality and team efficiency.
Bank Teller
Wells Fargo Bank NA
1215 University Ave
08.1994 - 01.1999
- Processed customer transactions accurately and efficiently using advanced banking software.
- Provided exceptional customer service, enhancing client retention and loyalty.
- Trained new tellers on operational procedures and effective customer interactions.
Education
Associate of Business Administration - Business Management
South Plains College
Levelland, TXHigh School Diploma -
Cooper High School
Lubbock, TX08-1990
Skills
- Loan processing
- Cash handling
- Customer service
- Sales and cross-selling
Timeline
Universal Banker
Wells Fargo Bank NA
08.2022 - 02.2026
Service Manager
Wells Fargo Bank NA
08.1997 - 08.2022
Bank Teller
Wells Fargo Bank NA
08.1994 - 01.1999
Associate of Business Administration - Business Management
South Plains College
High School Diploma -
Cooper High School
Excellence in Sales and Service 2002-2009
Excellence in sales and Service for 2002 through 2009 With Wells Fargo Bank.
Volunteered for Meals on Wheels in 2008 through 2012.
Voted Parent of the Year while volunteering at Lubbock Independent School District for years 1992 and 1993.