Teresa Hill
Tampa,FL
Summary
Proactive Vice President of Operations with extensive experience in strategic planning, process development, and cross-functional team management. Directed initiatives to streamline operations, improve customer satisfaction, and increase profitability. Skilled in risk management, budget control, and cultivating productive client and vendor relationships, driving organizational success and resilience.
Overview
31
31
years of professional experience
1
1
Certification
Work History
Vice President of Operations
Buddy's Home Furnishings
09.2013 - Current
- Applied excellent problem-solving, process development, and strategic implementation skills to lead and support all areas of operations.
- Streamlined operations by identifying inefficiencies and implementing process improvements.
- Supported project management team for optimal performance.
- Managed cross-functional teams to ensure seamless collaboration for optimal business outcomes.
- Cultivated strong relationships with clients, vendors, and partners for mutually beneficial collaborations.
- Enhanced customer satisfaction by developing and implementing strategies to improve service quality.
- Increased company profits through performance optimization strategies and efficiency improvements.
- Improved operational resilience by establishing robust risk management protocols and contingency plans.
- Directed launch of customer loyalty program, increasing repeat business and customer lifetime value.
- Managed Multiples Departments including Fleet, Customer Service, Call Center, Audit, Product Service, Training & Compliance, and Franchise Administration
- Responsible for Franchise Agreements, FDD and FTC reports and engagement
- Recruits and educates franchise prospects
- Supports franchisees through training and engagement
Director of Operational Support
Aaron's Sales and Lease
04.1994 - 09.2013
- Developed and lead high-performing team of up to 100 people by providing mentorship, guidance, and opportunities for professional growth.
- Enhanced team collaboration through regular communication, goal setting, team meetings and performance evaluations.
- Established a culture of continuous improvement by fostering open communication channels and empowering employees to voice their ideas.
- Cultivated a positive work environment that fostered employee engagement, increased retention rates, and boosted overall team morale.
- Developed and implemented company training programs directed at store manager growth and retention for 2000 corporate and franchise locations.
- Strengthened internal controls by crafting new policies and reviewing existing policies and procedures, ensuring compliance with regulatory requirements for corporate and franchise locations.
- Transformed organizational culture to embrace continuous improvement, leading by example and mentoring teams.
- Achieved remarkable turnaround of underperforming divisions through strategic leadership and restructuring.
- Navigated company through periods of significant change, maintaining focus on long-term strategic goals.
- Assisted in recruiting, hiring and training of team members.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Managed budgets for departments effectively to ensure optimal use of resources while maintaining financial stability.
- Improved project efficiency with strategic planning, resource allocation, and time management practices.
- Facilitated cross-functional collaboration during the planning and execution process for the annual company meeting.
Education
Bachelor of Science - Business Administration
Grantham State University
Slidell, LA05-2008
Skills
- Strategic planning and execution
- Organizational Development
- Cost analysis and savings
- Business Development
- Budget Control
- Facilities Management
- Operations Management
- Cross-functional team management
- Customer Relations
- Proficient in Microsoft Products
Certification
Certified Franchise Executive (CFE)
APRO Award
Recognized for excellence in the Rent-to-Own Industry by Association of Progressive Rental Organizations 2023
FRDA Kirk Kaye Award
Recognized for outstanding achievement in volunteerism by the Florida Rental Dealers Association 2022
NFL Flag Footbal League Co-Organizer
Co-League Organizer of local NFL flag football organization 2021-Current
Timeline
Vice President of Operations
Buddy's Home Furnishings
09.2013 - Current
Director of Operational Support
Aaron's Sales and Lease
04.1994 - 09.2013
Certified Franchise Executive (CFE)
Bachelor of Science - Business Administration
Grantham State University
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