Teresa Honstein
Georgetown,TX
Summary
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
16
16
years of professional experience
Work History
Business Owner
Honstein Property Maintenance LLC
10.2021 - Current
- Consulted with customers to assess needs and propose optimal solutions.
- Trained and motivated employees to perform daily business functions.
- Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Implemented innovative programs to increase employee loyalty and reduce turnover.
Medical Assistant
Ascension Medical Group
01.2010 - 03.2021
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Obtained client medical history, medication information, symptoms, and allergies.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Prepared and administered medications to alleviate patient symptoms.
- Collected and documented patient medical information such as blood pressure and weight.
- Called and faxed pharmacies to submit prescriptions and refills.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
Surgical Coordinator
Ascension Medical Group
01.2010 - 03.2021
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Coordinated with facilities to set up surgeries for Dr. David Orsini Orthopedic Surgeon.
- Checked patients in and out and collected payments.
- Verified insurance coverage and obtained pre-authorizations.
- Expertly managed planning, scheduling, and coordination of outpatient procedures.
- Educated patients about surgeries and provided treatment plan documentation.
- Took pre-operative orders from surgeons and anesthesiologists for smooth operation planning.
- Collated pre-operative lab and imaging results to facilitate surgery planning.
- Obtained pre-authorizations and pre-certifications ahead of scheduled surgeries.
Patient Access Representative
Ascension Medical Group
01.2010 - 03.2021
- Greeted and assisted patients with check-in procedures.
- Offered simple, clear explanations to help clients and families understand hospital policies and procedures.
- Processed payments using cash and credit cards, maintaining accurate records of transactions.
- Compiled and maintained patient medical records to keep information complete and up-to-date.
- Responded to inquiries by directing calls to appropriate personnel.
- Helped address client complaints through timely corrective actions and appropriate referrals.
- Provided excellent customer service to patients and medical staff.
- Answered incoming calls, scheduled appointments and filed medical records.
Medical Billing Coordinator
Ascension Medical Group
01.2010 - 03.2021
- Reviewed patient diagnosis codes to verify accuracy and completeness.
- Prepared billing statements for patients and verified correct diagnostic coding.
- Filed and updated patient information and medical records.
- Delivered timely and accurate charge submissions.
- Posted payments and collections on regular basis.
- Reviewed patient records, identified medical codes, and created invoices for billing purposes.
- Communicated with insurance providers to resolve denied claims and resubmitted.
- Liaised between patients, insurance companies, and billing office.
- Monitored outstanding invoices and performed collections duties.
- Verified insurance of patients to determine eligibility.
- Accurately entered patient demographic and billing information in billing system to enable tracking history and maintain accurate records.
Education
Associate of Applied Science - Medical Assisting, Billing & Office Administration
Virginia College
Austin, TX08-2003
High School Diploma -
Round Rock High School
Round Rock, TX05-1999
Skills
- Sales oversight
- Budget control
- New business development
- Project management
Timeline
Business Owner
Honstein Property Maintenance LLC
10.2021 - Current
Medical Assistant
Ascension Medical Group
01.2010 - 03.2021
Surgical Coordinator
Ascension Medical Group
01.2010 - 03.2021
Patient Access Representative
Ascension Medical Group
01.2010 - 03.2021
Medical Billing Coordinator
Ascension Medical Group
01.2010 - 03.2021
Associate of Applied Science - Medical Assisting, Billing & Office Administration
Virginia College
High School Diploma -
Round Rock High School