Teresa Jordan
Grand Prairie,TX
Summary
Patient-oriented Pharmacy Technician with extensive experience preparing, filling and labeling medications. Highly skilled at processing prescriptions and managing pharmacy inventory. Well-versed in interacting with patients to answer questions and provide status updates on prescription fills.
Board-certified Pharmacy Technician excited to bring several years of experience to growing team. Well-versed in all elements of medication dispensing, regulatory compliance, and drug inventory control. Highly proficient in building lasting relationships with patients and customers.
Overview
20
20
years of professional experience
Work History
Certified Pharmacy Technician
Walmart
Grand Prairie, TX
02.2024 - Current
- Processed prescription orders efficiently for customer fulfillment.
- Maintained medication inventory and ensured proper stock levels.
- Assisted pharmacists in preparing and dispensing medications accurately.
- Provided exceptional customer service and answered pharmacy inquiries.
- Operated pharmacy software to manage patient records and prescriptions.
- Collaborated with healthcare professionals to optimize patient care services.
- Trained new pharmacy staff on procedures and best practices.
- Maintained strict patient confidentiality to adhere to HIPAA regulations and avoid data compromises.
- Managed inventories, rotated stock, removed expired, or damaged drug products and resolved discrepancies in drug counts.
- Adhered to all federal, state and local laws governing the practice of pharmacy technicians.
- Assisted pharmacists in preparing prescriptions for filling, including counting tablets and labeling bottles.
- Performed administrative duties such as filing, data entry, answering phones.
- Maintained a clean work environment by wiping down counters, cleaning spills promptly and properly disposing of waste products.
- Worked with insurance companies to process claims, resolve problems and obtain payments.
- Maintained clean and organized pharmacy shelving and work areas.
- Entered patient profile information into computer systems accurately and completely.
- Created new customer profiles and updated demographics, allergies, and new medications in pharmacy computer systems.
- Received and verified daily incoming drug inventories, reported discrepancies, and logged items into inventory system.
- Checked expiration dates on drug products prior to dispensing them to customers.
Walmart
04.2015 - Current
- Stocking merchandise in shelves
Sales Associate
Walmart
Grand Prairie, TX
04.2015 - 02.2024
- Assisted customers with product selection and inquiries.
- Maintained a clean and organized sales floor environment.
- Processed customer transactions efficiently at the cash register.
- Monitored inventory levels and reported shortages to management.
- Trained new associates on store policies and procedures.
- Greeted customers and provided exceptional customer service.
- Restocked shelves as needed to ensure sufficient inventory levels.
- Built and maintained relationships with peers and upper management to drive team success.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
Manager Assistant
Subway
Scottsdale, Arizona
01.2006 - 05.2018
- Point of Sale system
- Assisted in managing daily operations and ensuring optimal staff performance.
- Supported inventory management by tracking stock levels and placing orders.
- Implemented customer service initiatives to enhance guest satisfaction and experience.
- Communicated effectively with team members to maintain a positive work environment.
- Facilitated food safety compliance by monitoring cleanliness and safety standards.
- Resolved customer inquiries and complaints promptly, ensuring a positive outcome.
- Ensured compliance with all applicable laws, regulations, policies and procedures.
Office assistant
Francis and Sons Carwash Corporate
Scottsdale, AZ
05.2009 - 05.2013
- Managed customer inquiries and provided information on services offered.
- Maintained cleanliness of office space and equipment to ensure a welcoming environment.
- Coordinated communication between staff and management to streamline operations.
- Utilized computer systems for scheduling, invoicing, and inventory management tasks.
- Handled customer feedback to improve service quality and client satisfaction.
- Provided administrative support to staff members, including copying and scanning documents, filing paperwork, and ordering supplies.
- Maintained an organized filing system of paper documents and electronic files.
- Performed data entry tasks into various computer systems accurately and efficiently.
- Answered incoming calls in a professional manner and directed callers to the appropriate personnel.
- Organized files, developed spreadsheets, faxed reports and scanned documents to improve organizational workflow.
- Managed office supply inventory by tracking orders and ensuring adequate stock levels are maintained at all times.
- Assisted with special projects as needed by researching information on the internet or through other sources.
- Answered phone calls and directed them to appropriate personnel.
Education
Some College (No Degree) - General Studies
Mesa Community Education
Pharmacy Technician University
Skills
- Prescription processing
- Medication inventory
- Pharmacy software
- HIPAA compliance
- Customer service
- Patient care collaboration
- Insurance claims processing
- Stock management
- Staff training
- Data entry accuracy
- Effective communication
- Problem solving
- Attention to detail
- Teamwork facilitation
- Organizational skills
- Point of sale systems proficiency
- Workflow optimization
- Medication dispensing
- Time management
- Prescription labeling
- Insurance verification
- Refill requests
- Empathy and patience
- Troubleshooting malfunctioning equipment
- Record keeping
- Stocking medications
- Drug storage procedures
- Filling prescriptions
- Billing and coding
- Pharmaceutical calculations
- Insurance confirmation
Salary
Salary requirements are negotiable based on the overall compensation package.
Availability
Able to negotiate
Timeline
Certified Pharmacy Technician
Walmart
02.2024 - Current
Sales Associate
Walmart
04.2015 - 02.2024
Walmart
04.2015 - Current
Office assistant
Francis and Sons Carwash Corporate
05.2009 - 05.2013
Manager Assistant
Subway
01.2006 - 05.2018
Some College (No Degree) - General Studies
Mesa Community Education
Pharmacy Technician University