Teresa Liedtke
Milan,IL
Summary
Highly-motivated with in-depth knowledge and progressive experience in dental and orthodontic practice environments. Demonstrating comprehensive business acumen in all facets of clinical office operations, regulatory compliance and patient-centered, superior-quality service. Effective co-leader adept at employee training and supervision, inventory oversight and database administration. Well-versed in accounts receivable functions, patient and workflow optimization and scheduling coordination for multiple doctors with extensive calendar obligations. Dynamic administrative professional and leader with 31+ years of experience playing key role in attaining daily objectives and long-term goals across diverse office platforms. Excel in timely and accurate processing of accounts payable and receivable and applying advanced analytical acumen. Strongly committed to raising productivity and service quality via strategic planning and allocation of resources as well as implementation of process improvements. Skilled receptionist and liaison with superior communication, computer, support and organizational skills.
Also now a professional in Real Estate and starting to apply what I have learned in the Dental Profession in my new Real Estate career.
I am also willing to relocate to Florida.
Overview
28
28
years of professional experience
1
1
Certification
Work History
Dental Office Manager
Total Health Dentistry
Moline, IL
09.2004 - Current
- Maintained patient data with required regulatory chart documents, personal information and treatment consultation documentation.
- Oversaw facilities and equipment cleanliness and safety for optimal patient protections.
- Managed office within budget guidelines for clerical and auxiliary supply purchases, equipment upgrades and labor costs.
- Increased and stimulated new patient growth by supporting sales, marketing and promotional programs.
- Executed operational standards flawlessly in full compliance with established policies, procedures and government regulations.
- Prepared insurance claim forms, explained benefits and outlined pricing details for procedures and services.
- Achieved revenue goals with successful management of patient scheduling, receivables and miscellaneous operations expenses.
- Supervised and led team of dental hygienists and support staff of .
- Developed highly-efficient administrative team through ongoing coaching and professional development opportunities.
- Kept high average of performance evaluations.
- Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
- Recruited, hired, trained and supervised staff and implemented mentoring program that offered positive employee engagement.
- Organized spaces, materials and catering support for internal and client-focused meetings.
- Developed and implemented office management procedures to increasing training team productivity and accuracy.
- Delegated tasks to administrative support staff to organize and improve office efficiency.
- Resolved issues through active listening and open-ended questioning, escalating major problems to .
- Supervised administrative team members and provided constructive feedback, resulting in higher morale and increased employee retention.
- Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.
- Monitored front areas so that questions could be promptly addressed.
- Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
- Optimized organizational systems for payment collections, AP/AR, deposits and recordkeeping.
Lead Dental Assistant
Total Health Dentistry
Moline, IL
02.1994 - 08.2004
- Administered desensitizing agents by applying numbing gel to prepare patients for anesthetic injections.
- Educated patients on dental hygiene, pre-surgical instructions and post-surgical care.
- Performed general chair-side duties for general dentistry, endo procedures and oral surgery.
- Educated patients by giving oral hygiene, plaque control and postoperative instructions.
- Prepared rooms for patient treatment by cleaning and sterilizing tools and equipment, disinfecting and setting up rooms for treatment.
- Assisted dentist in management of medical or dental emergencies.
- Supported dentists during procedures to restore teeth, like dental fillings, permanent and temporary crowns, extractions, and root canals.
- Took dental images following strict patient protection rules by mentioning risks during pregnancy, and applying lead aprons.
- Assisted dentists by passing instruments, suctioning intraoral fluids, adding water and mixing materials for fillings, casts and impressions.
- Prepared and positioned patients for procedures by seating, clipping dental napkins and placing patient safety devices.
- Staged tray for procedures by arranging dental instruments and equipment.
- Sanitized trays, instruments and surfaces for clean dental office setting and patient safety.
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms and restocked supplies to prep for next patient and maintain health and safety practices.
- Taught patients strategies for boosting oral hygiene, controlling plaque and protecting tooth enamel from long-term damage.
- Helped dentists restore teeth by applying permanent and temporary fillings and crowns.
- Booked patient appointments and managed treatment details using MS Excel and industry-standard registration software.
- Prepared comprehensive radiological images, allowing supervisory dental staff to spot cavities, tooth decay and areas needing treatment.
- Sterilized rooms and prepped equipment and instruments for procedures daily.
- Assisted dentists, hygienists and other personnel by handing appropriate tools and supplies needed for procedures.
- Recorded patients' health histories, documented current symptoms and pulled up records from prior visits for dentists to view and evaluate.
- Scheduled appointments for new and existing customers, factoring in provider availability and scheduling loads.
- Documented patient dental health information, medical history and vital signs for future reference.
- Maintained dental supply inventory by checking stock to determine inventory levels and placing and expediting orders for supplies.
- Helped Dentists complete routine and advanced procedures by preparing patients and instruments for expected needs.
- Assisted dentist with paperwork and billing protocol for both routine and less common procedures.
- Verified proper operation of dental equipment by completing preventive maintenance, troubleshooting malfunctions and calling for repairs.
- Created dental impressions used for diagnostics, opposing models and study casts to make crowns, bridges and other dental prosthetics.
- Provided diagnostic information by exposing and developing radiographic studies.
- Measured and recorded vital statistics by taking patients' blood pressure, temperature and pulse.
- Prepared patient X-rays and images by for review by dentist.
- Managed office schedules and calendars to coordinate administrative planning and execution.
- Scheduled appointments, prepared bills and received payment for dental services by completing insurance forms, verifying insurance information and maintaining records.
- Document and maintain patient information and health background.
- Educated patients on postoperative care and best practices for protecting dental work and boosting healing process.
- Explained treatment procedures and instructed patients on home care guidelines.
- Successfully assisted dentist by performing four-handed dentistry and other chair-side duties.
- Prepared and arranged instruments, medications and required materials for dental procedures.
- Used Eaglesoft to document and maintain patient information and health background.
- Used Eaglesoft software to document and maintain patient information and health background.
- Used Eaglesoft software to document and maintain patient information and health background.
Education
Certified Real Estate Professional - Real Estate
Tampa School of Real Estate
Tampa, FL11.2020
Certified Preventative Functions Dental Assistant - Dental Assisting
Dental Assisting National Board
Chicago, IL04.2014
Certified Dental Assistant - Dental Assisting
Dental Assisting Nation Board
Chicago, IL01.1990
High School Diploma -
Sherrard High School
Sherrard, IL06.1985
Skills
- Regulatory Compliance
- Motivational Leadership
- Handling Customer Complaints
- Staff Development and Training
- Coaching and Mentoring
- Report Preparation and Analysis
- Team Building
- Quality Assurance
- Schedule Coordination
- Team Management and Supervision
- Recruitment and Hiring
- Performance Management
- Office Equipment Management
- Intuit QuickBooks
- Project Management
- Maintenance Coordination
- Customer Service Management
- Delegation and Work Assignment
- Employee Motivation and Discipline
- Account Reconciliation
- Mail and Package Distribution
- Friendly and Relatable
- Accounts Payable and Receivable
- Meeting Coordination and Support
- Attention to Detail
- Contracts and Vendor Agreements
- Facilities Maintenance
- Inventory Oversight
- Adaptable and Resilient
- Documentation and Recordkeeping
- Confidence and Drive
- Cross-Functional Collaboration
- Verbal and Written Communication
- Travel Coordination
- Goal Setting
- Multitasking and Prioritization
- Microsoft Office
- Honesty and Integrity
- Diligent Follow Through
Accomplishments
I have successfully participated in the Dental Field for over 31 years in many different roles over the years and enjoyed every minute of it! During those 31 years I have made many friends! I hope to be able to make many new friends and accomplish many new goals whether I stay in the Dental Field or if I pursue my Real Estate career!
I also have accomplished my dream of training Therapy Dogs! I have been doing this for over 3 years now and I am a member of the Alliance of Therapy Dogs! There is nothing like seeing someone that needs a little brightness in there day smile when they can see and interact with a Therapy Dog!
I have accomplished many things so far and I am just getting started!
Affiliations
Dental Assistants National Board
American Dental Assistants Association
National Dental Assistants Association
American Association of Dental Office Managers
Association of Realtors
Certification
Licensed Real Estate Professional
Certified Dental Asssistant
Certified Preventative Functions Dental Assistant
Timeline
Dental Office Manager
Total Health Dentistry
09.2004 - Current
Lead Dental Assistant
Total Health Dentistry
02.1994 - 08.2004
Certified Real Estate Professional - Real Estate
Tampa School of Real Estate
Certified Preventative Functions Dental Assistant - Dental Assisting
Dental Assisting National Board
Certified Dental Assistant - Dental Assisting
Dental Assisting Nation Board
High School Diploma -
Sherrard High School