Teresa Lopez
Surprise,AZ
Summary
Results-driven Sales Advisor recognized for the ability to complete tasks with high productivity and efficiency. Skilled in client relationship management, sales strategy development, and market analysis. Excel in communication, problem-solving, and adaptability, ensuring seamless interactions with clients and team members to achieve sales targets.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Home Sales Advisor
Redfin Real Estate
Surprise, AZ
08.2018 - Current
- Increased referral business through satisfied clients and partnerships with industry professionals
- Retained excellent client satisfaction ratings through outstanding service delivery
- Developed relationships with new and existing clients through contact management systems.
- Provided customers with information on products and services available.
- Demonstrated product features and benefits to potential customers.
- Gathered customer feedback to improve sales strategies.
Executive Assistant
Savvy Lane
Edmonds, WA
07.2016 - 08.2018
- Executive assistant to managing broker
- Managed MLS listing input to ensure strict attention to detail making sure that all regulations were followed
- Developed and implemented customer service guidelines to increase business by up to 20% from the previous year's numbers
- Provided transaction coordination assistance making sure that necessary documentation was in place assuring deadlines were met
- Handled sales calls and agent inquiries, arranged appointments
- Held Open House showings
- On call business manager when owners were out of town
Director of Hospitality
Experience Momentum
Lynnwood, WA
12.2014 - 11.2016
- Responsible for overall satisfaction for patients, fitness members and team members
- Met all customer call guidelines including service levels, handle time and productivity
- Interviewed, hired and trained all front desk staff
- Investigated and resolved customer inquiries and complaints in an empathetic manner
- Worked with business owners and team to facilitate a smooth transition from 12 to over 50 employees
General Manager
Fremont Health Club
Seattle, WA
06.2010 - 11.2014
- Achieved revenue and profit targets through solid promotional and budget control strategies
- Resolved employee, customer, and vendor issues using strong conflict mediation and problem-solving abilities
- Guaranteed top-notch service standards and memorable customer experiences for every guest
- Structured internal operations and outlined policies and procedures
Education
Director of Hospitality -
Experience Momentum
Lynnwood, WA11.2016
General -
Yucaipa High School
Yucaipa, CA06.1987
Skills
- Sales Pipeline Management
- Coaching and Mentoring
- Objection handling
- CRM proficiency
- Customer service experience
- Persuasion techniques
- Building rapport
- Sales background
- Brand Awareness
Affiliations
- Giving back to the community by volunteering to support children in growth and self confidence.
- Spending time building community with fellow women to encourage growth and independence.
Accomplishments
- Awarded for being a top performing sales person six years running.
- Recognized for being a team leader in supporting peers.
Certification
- WA state real estate license
- OR. state real estate license
- ID state real estate license
- HI state real estate license
- UT state real estate license
- Completed trainings by Richardson and Dale Carnegie.
Languages
English
Professional
Timeline
Home Sales Advisor
Redfin Real Estate
08.2018 - Current
Executive Assistant
Savvy Lane
07.2016 - 08.2018
Director of Hospitality
Experience Momentum
12.2014 - 11.2016
General Manager
Fremont Health Club
06.2010 - 11.2014
Director of Hospitality -
Experience Momentum
General -
Yucaipa High School