Teresa Love
Charlotte,United States
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Patient Support Specialist
HCA/PARALLON
Charlotte, NC
10.2022 - Current
- Provided customer service to patients and their families, responding to inquiries in a timely manner.
- Verified patient insurance coverage and eligibility for services.
- Educated patients on the importance of preventive care measures and self-management techniques.
- Maintained accurate records of all patient interactions and activities.
- Ensured compliance with organizational policies, procedures, and protocols related to patient support services.
- Participated in quality improvement initiatives aimed at optimizing the delivery of patient support services.
- Facilitated communications between office staff, physicians, nurses, payers, vendors.
- Answered phones promptly and professionally while managing call volume efficiently.
- Greeted visitors warmly upon arrival at reception area.
- Processed payments for copays and deductibles accurately according to established guidelines.
- Answered multi-line phone system and accurately routed calls to correct individuals.
- Reviewed patient data and researched to fill in missing insurance and physician information.
Customer Service Representative
Alorica
Charlotte, NC
10.2019 - 10.2022
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Developed strong customer relationships to encourage repeat business.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
- Used approved scripts to de-escalate angry customers during telephone interactions.
Patient Care Technician
HCA
Gainesville, FL
07.2002 - 07.2015
- Provided direct patient care and assistance to healthcare team members.
- Ensured that all medical equipment was properly maintained and sterilized.
- Maintained accurate records of patient care, condition, progress, and concerns.
- Observed changes in patient's conditions and reported any abnormalities to the RN on duty.
- Assisted with patient transfers from bed to wheelchair or strher as needed.
- Provided emotional support for patients and families during difficult times.
- Collected specimens such as urine samples for testing purposes according to established protocols.
- Answered call lights promptly and responded appropriately to requests from patients, families, staff members.
- Reported any observed changes in behavior or physical condition to the nursing staff immediately.
- Organized supplies in order to maintain adequate stock levels throughout shift.
- Participated in quality improvement activities within the department.
- Helped create a safe environment by following infection control policies.
- Responded quickly in emergency situations by providing appropriate first aid measures.
- Instructed new employees on proper techniques of performing daily tasks.
- Obtained patient vital signs and reported results to staff nurse or physician to identify changes from prior measurements.
- Responded to bell or light signal calls to assist patients with needs.
- Performed variety of delegated basic patient care services to support nursing functions and activities of daily living.
- Recorded patient conditions and vital signs before and after medical operations.
Education
General Office Services
Sullivan Cogliano
Miami, FL07-2015
High School Diploma -
Hawthorne High School
Hawthorne, FL06-1989
Associate of Science - Human Services
Rasmussen
Ocala, FLSkills
- Insurance Verification
- Escalation management
- Policy Adherence
- Verify DOS
- Medical terminology knowledge
- Dispute Handling
Certification
- Office Professional
Timeline
Patient Support Specialist
HCA/PARALLON
10.2022 - Current
Customer Service Representative
Alorica
10.2019 - 10.2022
Patient Care Technician
HCA
07.2002 - 07.2015
General Office Services
Sullivan Cogliano
High School Diploma -
Hawthorne High School
Associate of Science - Human Services
Rasmussen
Similar Profiles
Zach GastineauZach Gastineau
Developer, Engineer and Team Lead at HCA/ParallonDeveloper, Engineer and Team Lead at HCA/Parallon
Margaret MartinezMargaret Martinez
Team Lead Administor at HCA/ParallonTeam Lead Administor at HCA/Parallon
Asha CooperAsha Cooper
Patient Support Specialist at Hca/ParallonPatient Support Specialist at Hca/Parallon
Mark Chatman JrMark Chatman Jr
Theater Teacher at Unity Classical Charter SchoolTheater Teacher at Unity Classical Charter School
Jennifer CaswellJennifer Caswell
Photographer at Universal Church DirectoriesPhotographer at Universal Church Directories