Teresa Lujan
Antonito,CO
Summary
Dedicated [Industry] professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
21
21
years of professional experience
Work History
Assistant Manager
Family Dollar
12.2020 - Current
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
Store Manager
Family Dollar
09.2020 - Current
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Organized special events such as seasonal sales promotions to drive foot traffic into the store and increase sales opportunities.
- Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
- Ensured compliance with all applicable laws, regulations, policies by regularly reviewing store procedures and taking corrective measures when necessary.
- Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
- Managed inventory control, cash control, and store opening and closing procedures.
- Rotated merchandise and displays to feature new products and promotions.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Assisted with hiring, training and mentoring new staff members.
Cashier
Family Dollar
12.2018 - Current
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
Cashier
Hometown Foods
07.2016 - 12.2019
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
Cashier/Night Manager
R.O.G. Inc
10.2002 - 07.2016
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- division of wildlife agent processing fishing and hunting licenses
Education
High School Diploma -
Antonito High School
Antonito, CO05.1997
Skills
- Employee Performance Evaluations
- Employee Scheduling
- Operations Management
- Recruiting and Interviewing
- Product and Service Knowledge
- Task Delegation
- Policy Enforcement
- Staff Supervision
- Staff Training and Development
- Customer Relationship Management (CRM)
- Compliance Understanding
- Money Handling
- Retail Operations
- Team Motivation
- Project Management Abilities
- Sales Strategies
- Product knowledge
- Time management
- Vendor management
Timeline
Assistant Manager
Family Dollar
12.2020 - Current
Store Manager
Family Dollar
09.2020 - Current
Cashier
Family Dollar
12.2018 - Current
Cashier
Hometown Foods
07.2016 - 12.2019
Cashier/Night Manager
R.O.G. Inc
10.2002 - 07.2016
High School Diploma -
Antonito High School
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