Teresa Machle

• Developed and implemented cleaning protocols to ensure high standards of hygiene and safety.
• Managed scheduling and logistics for client appointments to optimize service delivery.
• Established strong relationships with clients to enhance satisfaction and retention rates.
• Established a loyal customer base by providing personalized attention, addressing concerns promptly, and exceeding expectations.

• Developed comprehensive business plans to enhance operational efficiency and profitability.
• Managed daily operations for a successful small business, ensuring efficient processes and quality services.
• Created financial plans and budgets to optimize resources, track expenses, and ensure profitability.
• Oversaw financial management, including budgeting, forecasting, and expense control.
• Dispatched employees to pick up and deliver loads.
• Filed State and Federal required paperwork for trucking companies.

Same duties as previous employment with Zales

• Managed inventory levels, optimizing stock availability and minimizing shrinkage.

• Cultivated strong customer relationships to enhance client satisfaction and retention.
• Provided expert guidance on banking products, helping clients make informed financial decisions.
• Executed daily account management tasks, ensuring accuracy in transactions and record-keeping.
• Collaborated with cross-functional teams to enhance service delivery and optimize client experiences.

• Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
• Improved customer satisfaction through staff training in customer service and product knowledge.
• Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
• Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
• Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
• Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.

• Oversaw daily operations, ensuring optimal customer service and store presentation.
• Trained and mentored staff on product knowledge and sales techniques.
• Rotated merchandise and displays to feature new products and promotions.
• Approved regular payroll submissions for employees.
• Conducted regular performance evaluations, fostering a culture of continuous improvement among staff.
• Managed inventory control, cash control, and store opening and closing procedures.
• Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.