Teresa Martin

• Worked independently to Navigate computer software to accurately process Vehicle Registrations, Renewals, all title work and VIN inspection for vehicle transactions, Vessel, Motor Home, Trailer, Motorcycle, Low Speed Vehicle, Mobile Home registrations and disabled parking placard transactions, calculating and collecting all appropriate fees.
• Navigate computer software to accurately process current and delinquent real estate and tangible taxes, reviewing bills for correct information, calculating and collecting taxes and appropriate fees.
• Navigate computer software to accurately process Hunting & Fishing licenses, both residential and nonresidential, and disabled, calculating and collecting all appropriate fees.
• Navigate computer software to accurately process Florida Driver’s License and/or Identification Cards utilizing the Florida Driver’s License Issuance System (FDLIS); Automated Driver’s License Testing System (ADLTS) and Commercial Driver’s License Issuance System (CDLIS), verifying documents, conducting eye examination, capturing photos, completing processes associated with suspensions, revocations, sanctions and accompanying and/or observing customer’s driving skill through the test course, calculating and collecting all appropriate fees.
• Navigate computer software for the collection of all taxes and fees and for the daily managing and balancing of the assigned cash drawer, utilizing effective methods of cashiering. Performs addition, subtraction, multiplication and division in all units of measure, calculate discounts, interest, fees, proportion and percentages. Utilize on-line and/or hard copy policies and procedures from regulatory agencies to process all transactions and keep abreast of all change notices in policy and procedures to ensure accurate transaction processing. Read and interpret correspondence, procedure manuals, government regulations and instructions, to effectively communicate to customers in written or oral format.
• Assist lesser experienced staff in the processes, procedures and computer navigation of each transaction.
• Assist the public by providing respectful, courteous and knowledgeable customer service, via face to face, phone, letter, fax and/or email effectively and efficiently.
• Engage in special projects and/or assignments through

Coordinate employment opportunities, and job development, job placement, and case management of employees such as the following duties:

• Provide comprehensive case management to clients.
• Identify and implement improvements in existing programs.
• Participate in the development of individual employment plan for clients.
• Establish community-based employment sites.
• Identify and provide individualized job development.
• Record, analyze and extract reports of employment processes.
• Provide follow-along services to applicable program participants.
• Support program with linkage to other applicable internal and external programs.
• Inform supervisor on employment job sites to ensure that they are accessible and in compliance with safety/health standards of this agency and other accrediting agencies.
• Ensure monthly two peer reviews.
• Researched best practices and developed strategies to improve program outcomes.