Teresa Martinez-Roura
Downey,CA
Summary
Motivated and detail-oriented professional with a strong academic record and hands-on experience in operations, records management, and team leadership. Graduated with a Bachelor's Degree of Science in Criminal Justice, holds a 3.8 GPA, graduated with Honor Roll, and membership in Alpha Phi Sigma, with strengths in communication, problem-solving, organization, and service-oriented collaboration. Well prepared for graduate study with proven ability to manage responsibilities, support efficient workflows, stay organized, and contribute in high-performing environments.
Overview
6
6
years of professional experience
Work History
General Manager
Wingstop Restaurant
Los Angeles, California
06.2022 - Current
- Oversaw daily operations, ensuring consistent service quality and adherence to company standards.
- Developed staff schedules to optimize resource allocation and proper deployment.
- Oversaw inventory management to maintain adequate stock levels and organization.
- Analyzed operational processes to identify areas for improvement and efficiency gains.
- Facilitated meetings to discuss operational challenges and develop actionable solutions.
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Resolved customer complaints quickly while maintaining high quality standards of service delivery.
- Trained employees on duties, policies and procedures.
- Established and maintained effective communication with staff members to ensure efficient operations.
- Administered employee discipline through verbal and written warnings.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Records Intern
Bell Gardens Police Department
Bell Gardens, California
01.2023 - 05.2023
- Maintained accurate records of incidents and reports for departmental use.
- Provided administrative support by organizing files and managing schedules for officers.
- Maintained accurate records of all activities performed throughout internship period.
- Maintained positive working relationship with fellow staff and management.
- Utilized document management system to organize company files, keeping up-to-date and easily accessible data.
- Worked closely with human resources to support employee management and organizational planning.
- Helped organize evidence retrieved from crime scenes, and inputted information from evidence into a computerized database.
Cashier
Domino's Pizza
Bellflower, California
05.2020 - 10.2020
- Processed customer orders efficiently at a fast-paced pizza restaurant.
- Managed cash register operations and balanced daily cash drawers.
- Provided excellent customer service while addressing inquiries and concerns.
- Collaborated with team members to ensure timely food preparation and delivery.
- Assisted in maintaining a clean and organized front-of-house area.
- Handled inventory management by restocking supplies as needed.
- Collaborated with kitchen staff to ensure timely order fulfillment during peak hours.
- Ensured compliance with health and safety standards in food handling practices.
- Greeted customers and answered any questions they had about the store's products and services.
- Performed other duties as assigned by management.
- Delivered high level of customer service to patrons using active listening and engagement skills.
Cashier
El Pollo Loco
Buena Park, California
11.2019 - 02.2020
- Processed customer orders efficiently at a fast-paced restaurant.
- Managed cash register operations and balanced daily cash drawers.
- Provided excellent customer service while addressing inquiries and concerns.
- Handled inventory management by restocking supplies as needed.
- Trained new employees on cash handling and customer service protocols.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Answered customer questions and provided store information.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Learned roles of other departments to provide coverage and keep store operational.
- Assisted customers over the phone regarding store operations, product information and order placement.
- Ran drive-thru operations, communicating with customers, and ensured the standard service time was met.
- Implemented upselling techniques to enhance customer experience and increase sales.
Education
Bachelor of Science - Criminal Justice
California State University, Dominguez Hills
Carson, CA05.2023
Skills
- Operations management
- Training and development
- Administrative skills
- Inventory control
- Leadership and team building
- Performance evaluation
- Time management
- Communication skills
- Decision making
- Customer relations
- Budgeting and cost control
- Organizational skills
Accomplishments
- Graduated with Honor Roll from California State University, Dominguez Hills, with a 3.8 GPA
- Member of the Alpha Phi Sigma Criminal Justice Honors Society
Languages
English
Native/ Bilingual
Spanish
Professional
References
References available upon request.
Timeline
Records Intern
Bell Gardens Police Department
01.2023 - 05.2023
General Manager
Wingstop Restaurant
06.2022 - Current
Cashier
Domino's Pizza
05.2020 - 10.2020
Cashier
El Pollo Loco
11.2019 - 02.2020
Bachelor of Science - Criminal Justice
California State University, Dominguez Hills