Teresa McCarter
Belmont,NC
Summary
Proven leader with a track record of enhancing customer satisfaction and streamlining operations at EMCO, INC. Expert in small business operations and adept at building strong client relationships. Skilled in financial management and verbal communication, consistently driving team performance and business growth.
Overview
24
24
years of professional experience
Work History
Owner
Happy Dog Cafe and Boutique
07.2008 - 03.2020
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
- Hired trained, and managed a high-performing team of employees dedicated to achieving company goals.
Operations Manager
EMCO, INC
10.1995 - 06.2008
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
Education
No Degree - Business
Central Piedmont Community College
Charlotte, NCHigh School Diploma -
South Point High School
Belmont, NC06.1978
Skills
- Customer Relations
- Small business operations
- Relationship Building
- Verbal and written communication
Timeline
Owner
Happy Dog Cafe and Boutique
07.2008 - 03.2020
Operations Manager
EMCO, INC
10.1995 - 06.2008
No Degree - Business
Central Piedmont Community College
High School Diploma -
South Point High School
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