Teresa McCullough
Bonner Springs,KS
Summary
Detail-oriented customer service associate skilled in POS, Microsoft and Excel and problem resolution. Committed to fostering positive customer experiences and enhancing loyalty through attentive service.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Customer Service Associate
City of Bonner Springs
Bonner Springs, KS
08.2016 - 04.2026
- Managed opening and closing procedures daily.
- Handled cash and credit card transactions accurately, ensuring proper balance at the end of each shift.
- Reconciled deposit and taken daily to finance department.
- Processed all transactions while complying with city policies.
- Handled payment and refunds by following guidelines.
- Identified and resolved discrepancies and errors in customers accounts.
- Entered water usage and scholarship assistance in excel sheets.
- Being the first contact at front desk, directed customers to appropriate department.
- Reply to all email requests, internal and external, for facility or shelter rentals.
- Set up rooms for facility rentals.
- Provided information regarding programs to community members.
- Worked schedule and extra shifts if needed to meet business needs. Scheduled staff when and where needed.
- Answered customer telephone calls promptly and transferred to appropriate department to avoid on-hold wait times.
- Developed relationships with customers through attentive listening and empathetic understanding of their needs.
- Created customer feedback survey to gather insights and identify areas for improvement for my facilities.
- Promptly responded to inquiries and requests from prospective customers.
- Requested maintenance for proper department.
- Managed required monthly safety inspections for fire extinguishers, and emergency lights for state fire marshall.
Assist Store Manager
Clarks Bostonian Outlet
Kansas City, KS
01.2009 - 08.2016
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
- Processed payments for credit and debit cards and returned proper change for cash transactions.
- Created and maintained safe and secure work environments for employees.
- Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Resolved escalated customer issues effectively leading to improved customer satisfaction rates.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Provided weekly work schedules to employees to accommodate business demands and vacation requests.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
- Implemented loss prevention tactics to deter thefts while maintaining a welcoming environment for all customers.
- Delivered consistent sales growth by identifying opportunities for promotions and cross-selling products to customers.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Interacted well with customers to build connections and nurture relationships.
- Reported issues to higher management with great detail.
Education
High School Diploma -
Washington High School
Kansas City, KS05-1979
Skills
- Customer service and support
- Problem resolution
- Guest services
- POS system operation
- Multi-line phone systems
- Clerical support
- Account updating
- Safety regulations
- MS office proficiency
- Point of sale systems
- Inbound and outbound calling
Certification
- CPR/AED Training - {2025]CPR
Timeline
Customer Service Associate
City of Bonner Springs
08.2016 - 04.2026
Assist Store Manager
Clarks Bostonian Outlet
01.2009 - 08.2016
High School Diploma -
Washington High School
CPR/AED training
I worked in a Community Center with Senior Citizens and the Summer Day Camp. My training was how to resuscitate children and adults with chest compressions along with an AED if needed, how to properly care for minor injuries. This was completed every 2 years to ensure we were compliant with the State of Kansas.