Teresa McDonnell
Sheridan,IN
Summary
Multifaceted in Retail with proven customer service expertise, strong attention to detail and superior work ethic. Proficient in supporting customer service teams by addressing escalated issues and assisting with troubleshooting. Talented trainer and mentor with performance-oriented mindset.
Overview
20
20
years of professional experience
Work History
Lead Customer Service Representative
Walgreens
12.2006 - 11.2020
- Enhanced customer satisfaction by efficiently resolving complex issues and providing timely solutions.
- Continuously sought opportunities for professional development and stayed current with industry trends to enhance job performance.
- Conducted regular team meetings to share best practices, discuss challenges, and foster a collaborative work environment.
- Created comprehensive reports on department performance metrics, helping identify areas for improvement.
Customer Service Representative Team Lead
Circle K
08.2000 - 11.2006
- Assisted in recruiting new hires for the customer service department, conducting interviews and making hiring recommendations.
- Facilitated seamless transition periods during system upgrades or changes by guiding the team through new processes effectively.
- Boosted morale within the team by organizing engaging team-building activities and encouraging open communication among peers.
- Implemented quality assurance measures to monitor calls and identify areas for improvement within the team''s performance.
Education
Cosmetology Certificate - Cosmetology Education
Wrights Beauty School
Marion,IN06.1991
Skills
- Attention to Detail
- Willingness to Lead
- Account Management
- CRM Software
- Problem-Solving
- Order Fulfillment
- Positive and Friendly
Antiquing and reading are favorite hobbies
My love of books and antiques have been with me all my life. When ever I get the chance I will go to a antique shop and browse for hours.
I hope to one day have an antique shop of my own.
That is a goal I hope to accomplish soon!
Timeline
Lead Customer Service Representative
Walgreens
12.2006 - 11.2020
Customer Service Representative Team Lead
Circle K
08.2000 - 11.2006
Cosmetology Certificate - Cosmetology Education
Wrights Beauty School
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