Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
2
2
years of post-secondary education
46
46
years of professional experience
Work History
Front Desk / Appointment Preparations
Dr. Michael Reed
Panama City , FL
07.2021 - 03.2023
Completed day-to-day duties accurately and efficiently.
Contributed ideas and solutions to enhance team performance and outcomes.
Worked successfully with coworkers to accomplish goals and address issues related to services.
In-Home Medical Care
Self Employed Services
Panama City , FL
02.2008 - 01.2020
Handled day to day activities providing feeding, bathing and taking patients to appointments.
Identified needs of customers promptly and efficiently.
Worked with cross-functional teams to achieve goals.
Maintained updated knowledge through continuing education and advanced training.
Surgical Scheduler / Gastric Bypass Coordinator
Surgical Associates of Northwest Florida
Panama City , FL
10.2007 - 10.2007
Scheduled surgeries and coordinated patient appointments for optimal resource allocation.
Managed communication between patients, surgeons, and medical staff to ensure clarity.
Utilized electronic health record systems to maintain accurate patient information.
Developed and updated surgical schedules based on surgeon availability and patient needs.
Collaborated with insurance providers to verify coverage and obtain authorizations.
Front Desk / Transcription / Scheduling
McCormick, Dunn and Healey, Urology
Panama City , FL
05.1977 - 10.1997
Completed day-to-day duties accurately and efficiently.
Identified needs of customers promptly and efficiently.
Assisted with customer requests and answered questions to improve satisfaction.
Worked with cross-functional teams to achieve goals.
Approached customers and engaged in conversation through use of effective interpersonal and people skills.