Kurstie Janinda
Colorado Springs,CO
Summary
Highly organized Front Desk Receptionist with exemplary multitasking, time management and customer service skills. Responsible professional willing to go extra mile to assist others with solving problems.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Front Desk Receptionist
Bright Futures Psychiatry
02.2023 - Current
- Greet guests at front desk and engage in pleasant conversations while managing check-in process.
- Answer general questions, gather nature of visit and direct patients to specific offices.
- Maintain and organize front office area to create welcoming environment for patients.
- Keep patient records up to date.
- Schedule and confirm appointments.
- Check insurance eligibility.
- Collected cash or cash payments
- Resolve customer issues quickly and notify supervisor immediately when problems escalate.
- Answer multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Scan, copy, and fax documents. Create memos and other work related documents.
- Maintain confidentiality of sensitive data to protect patient and business information.
Appointment Scheduler
Academy Kids Dental
10.2022 - 02.2023
- Answered phone calls and answered questions from potential customers.
- Handled complaints and questions, and re-directed calls to other team members.
- Acted as first point of contact and set appointments for prospective clients.
- Received in-bound calls and initiated out-bound daily calls to introduce customers to products and services offered.
- Addressed client inquiries and updated database information.
- Managed filing system, entered data and completed other clerical tasks.
- Managed over 50 calls a day, to schedule follow up appointments.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
Petroleum Supply Specialist
U.S. Army Reserves
09.2016 - 07.2018
- Distributed fuel to aircrafts and ground vehicles
- Circulate and filtered fuel
- Charted fuel distribution
- Organized and established refueling site during field exercises
- Performed before and after inspections on vehicles along with military equipment.
Petroleum Supply Specialist
U.S. Army
05.2011 - 07.2016
- Distributed fuel to aircraft and ground vehicles
- Circulate and filtered fuel
- Charted fuel distribution
- Organized and established refueling site during field exercises
Performed before and after inspections on vehicles along with military equipment.
Certified Nursing Assistant
Diamond Ridge Health & Rehab
03.2009 - 04.2011
- Provided in-home care including assistance with activities of daily living
- Assisted patients with range of motion exercises
- Transfered patients with mechanical lifts
Certified Nursing Assistant
Crystal River Health & Rehab
10.2007 - 02.2009
- Provided in-home care including assistance with activities of daily living
- Assisted patients with range of motion exercises
- Transfered patients using mechanical lifts
Education
Bachelor of Science - Health Science
Stratford University
Associate of Applied Science - Medical Assisting
Kaplan University
Skills
- Computer Skills
- Proficient in
- Microsoft Word, Excel, and Windows 8
- Create PowerPoint presentations
- Key Skills
- Manage Patient Records
- Organizing and restocking supplies
- Drawing blood, taking vitals, bed side care
- Great people skills
Accomplishments
- Supervised team of 12 U.S. Army Soldiers.
- Provided healthcare to my special needs child for the last six years by providing daily hygiene, preparing internal feeds, and administering scheduled medications, as well as, emergency medications.
- scheduled and transported to medical appointments.
Certification
Certified Nursing Assistant Certificate from CRHR November 2007
CPR/AED Certified from the AHA March 2014
Languages
Spanish
Native or Bilingual
Timeline
Front Desk Receptionist
Bright Futures Psychiatry
02.2023 - Current
Appointment Scheduler
Academy Kids Dental
10.2022 - 02.2023
Petroleum Supply Specialist
U.S. Army Reserves
09.2016 - 07.2018
Petroleum Supply Specialist
U.S. Army
05.2011 - 07.2016
Certified Nursing Assistant
Diamond Ridge Health & Rehab
03.2009 - 04.2011
Certified Nursing Assistant
Crystal River Health & Rehab
10.2007 - 02.2009
Bachelor of Science - Health Science
Stratford University
Associate of Applied Science - Medical Assisting
Kaplan University
Certified Nursing Assistant Certificate from CRHR November 2007
CPR/AED Certified from the AHA March 2014
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