Teresa Miller
Pendleton,IN
Summary
Driven professional with a proven track record in sales and office management, notably at Lawrence & Reckel, Inc. Excelled in maintaining customer satisfaction and confidentiality, leveraging sales expertise and exceptional customer service skills. Skilled in sales transactions and adept at addressing customer needs with effective solutions. Warm Demonstrator with first-rate skills in sales and customer service. Able to build strong relationships with customers and coworkers.
Overview
17
17
years of professional experience
Work History
Sales
Menards
11.2018 - 09.2021
- Answered customer telephone calls promptly to avoid on-hold wait times. Managed 10 - 20 incoming phone calls.
- Handled customer inquiries and suggestions courteously and professionally.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Occasionally opened department.
- Ran cash register occasionally.
Office Manager
Lawrence & Reckel, Inc.
07.2004 - 09.2015
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained computer and physical filing systems.
- Updated reports, managed accounts, and generated reports for company database.
- Developed and maintained successful relationships with vendors, suppliers and contractors.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Managed 10+ incoming phone calls a day and 10+ emails daily.
Education
No Degree - Accounting
IUPUI
Indianapolis, IN1996
Skills
- Efficient sales transactions - Highest sale was $118,00000
- Sales expertise- Approximately 4 sales a month
- Sales consultation - Daily worked with Clients
- Quotes and sales - Provided daily to Clients
- Computer usage - Design program
Approved to work with children at Deer Creek Elementary
Paid to have a background check performed so that I could go on Field trips, also had a background check to work with Children at Church
Timeline
Sales
Menards
11.2018 - 09.2021
Office Manager
Lawrence & Reckel, Inc.
07.2004 - 09.2015
No Degree - Accounting
IUPUI
Similar Profiles
Hailey BrooksHailey Brooks
Hardware Assistant Manager at MenardsHardware Assistant Manager at Menards
Ivan GjurchinovskiIvan Gjurchinovski
Receiving Associate at MenardsReceiving Associate at Menards
Dawson EskerDawson Esker
Assistant Sales Manager at MenardsAssistant Sales Manager at Menards
Kenneth DietzKenneth Dietz
Sales Associate at MenardsSales Associate at Menards
SUNDAY OKOLISUNDAY OKOLI
CORRECTIONAL OFFICER at INDIANA DEPARTMENT OF CORRECTIONSCORRECTIONAL OFFICER at INDIANA DEPARTMENT OF CORRECTIONS