Teresa Miller
Greenville,NC
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
26
26
years of professional experience
Work History
Direct Support Professional
Abound Health LLC
12.2019 - 04.2023
- Helped develop care plans for more than twelve clients with complex needs and aided with using rehabilitation equipment.
- Aided clients in gaining independence and quality of life through company services.
- Supported client social desires, learning needs and environmental requirements to enable full healthcare compliance.
- Observed regulations to protect client safety and promote wellness.
- Utilized approved behavior plans and intervention. strategies to help clients achieve goals and objectives.
- Wrote reports detailing support and service provided throughout each shift.
Manager
SDS Restaurant Group
Greenville, NC
12.2023 - Current
- Ensured compliance with all applicable laws, regulations, industry standards.
- Maintained up-to-date knowledge of company products and services.
- Delegated work to staff, setting priorities and goals.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs
- Maximized performance by monitoring daily activities and mentoring team members.
- Controlled costs to keep business operating within budget and increase profits.
- Cross-trained existing employees to maximize team agility and performance.
- Maintained professional, organized, and safe environment for employees and patrons.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Assistant Manager
AutoZone
05.2015 - 07.2019
- Managed 20 or more employees daily.
- Collaborated with upper management to develop and implement business improvements.
- Handled escalating problems to improve customer relations, maintain brand loyalty and recapture lost revenue opportunities.
- Optimized inventory for maximum revenue generation.
- Monitored and documented team success through regular performance evaluations.
- Supported senior managers with day-to-day operational requirements.
- Eliminated resource waste through monitoring and improved controls.
- Investigated customer complaints, identifying and changing processes to remove faults.
Payroll Supervisor
Grand Manor Homes Inc.
01.1999 - 01.2013
- Set up, reconciled and paid wage garnishments.
- Managed payroll data entry and processing for fifty employees.
- Participated in development and measurement of assigned projects.
- Audited daily work for integrity and resolved discrepancies.
- Reviewed and balanced payroll prior to final transmission.
- Entered and maintained employee payroll data for assigned facilities.
- Enforced team adherence to quality standards, deadlines and proper procedures.
- Recruited and on boarded new employees qualified for specific office roles.
- Managed office and team operations in line with budgets and timelines.
- Assisted in prompt resolution of garnishments, tax levies, and child support notices.
- Call center representative.
- Multiple phone lines.
Temp Worker
Professional and Temporary Services
01.2001 - 01.2005
- Worked with medical offices, business offices, and realtors while improving revenue.
- Corresponded with clients through email, telephone, or postal mail.
- Completed general ledgers, bank reconciliations, notary, real estate contracts (rentals and sales).
- Handled assignments independently with good judgement and critical thinking skills.
- Improved performance by learning from senior management team members.
- Served company needs with reliable attendance and reliable performance against objectives.
- Stepped into management roles by quickly learning company policies and procedures.
- Contributed to team success with consistent completion of daily assignments.
- Organized and balanced schedules with meetings, appointments, and travel.
- Addressed financial obligations through expense reporting and account updates.
Education
Associate's (AABA) - Business Administration
American InterContinental University
Chandler, AZCertification - Office Administration
Sampson Community College
Clinton, NCSkills
Time Management
undefinedActivities
Member, Alumni Association
Timeline
Manager
SDS Restaurant Group
12.2023 - Current
Direct Support Professional
Abound Health LLC
12.2019 - 04.2023
Assistant Manager
AutoZone
05.2015 - 07.2019
Temp Worker
Professional and Temporary Services
01.2001 - 01.2005
Payroll Supervisor
Grand Manor Homes Inc.
01.1999 - 01.2013
Associate's (AABA) - Business Administration
American InterContinental University
Certification - Office Administration
Sampson Community College
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