Teresa M. Jones
Pikesville,MD
Summary
Dedicated and motivated professional with extensive experience in restaurant management, customer service, and geriatric healthcare. Strong ability to lead high-volume operations, staff supervision & training, budgeting & basic accounting, and Customer Service & Conflict Resolutions. I am skilled in providing compassionate patient care and working efficiently in fast-paced, diverse environments. Recognized for reliability, strong communication skills, and a team-oriented approach.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Restaurant Manager / Lead Bartender
Crafty Crab
01.2020 - Current
- Lead daily restaurant and bar operations in a fast-paced environment.
- Supervise a team of 20 employees, handling scheduling, training, and oversight.
- Maintain inventory levels, order supplies, and manage vendor relationships.
- Assist with budgeting, basic accounting procedures, and monthly acquisition tracking.
- Create and coordinate promotional events to increase customer engagement.
- Resolve customer issues promptly, ensuring positive guest experiences.
Certified Nursing Assistant (CNA)
Future Care Nursing and Rehabilitation Center
03.2022 - 05.2022
- Assisted geriatric patients with bathing, grooming, feeding, and mobility needs.
- Prepared patient rooms with essential items and medical equipment.
- Monitored and documented vital signs and patient behavior for nursing staff.
- Transferred patients safely between beds, wheelchairs, and walking devices.
- Repositioned patients regularly to prevent pressure sores.
- Supported patient ambulation and exercises per RN instructions.
Office Administrative Assistant
Extended Family Adult Daycare
02.2020 - 02.2022
- Maintained a clean and welcoming office environment, fostering positive impressions among clients and visitors alike.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Improved customer satisfaction ratings by promptly addressing inquiries via phone, email, or in-person visits.
- Responded to inquiries from callers seeking information.
- Screened and transferred incoming calls, took down messages, and transmitted information and documents to internal personnel.
- Developed positive relationships with clients through attentive service during initial contact points like reception desk interactions or telephone call handling.
Restaurant / Bar Manager
Loafers Bar and Grill
01.2009 - 01.2019
- Oversaw daily operations of a high-traffic bar and restaurant.
- Supervised a team of 30 employees, handling training, hiring, and payroll.
- Managed inventory, ordering, and product cost tracking.
- Maintained monthly budgets using basic accounting procedures.
- Planned promotional events to increase customer traffic and revenue.
- Delivered exceptional customer service and resolved escalated concerns.
Education
Nursing Assistant - CNA
IT Works Learning Center / Bon Secours Community Works
Baltimore, MD03-2022
High School Diploma - undefined
Walbrook High School
Baltimore, MD01-2005
Skills
- Customer loyalty
- Staff scheduling
- Staff management
- Operations management
- Organization and prioritization
- Team management
- Food service background
- Conflict resolution techniques
- Schedule coordination
- Kitchen equipment operation and maintenance
Certification
- CPR certification
- Certified Nursing Assistant (CNA)
Timeline
Certified Nursing Assistant (CNA)
Future Care Nursing and Rehabilitation Center
03.2022 - 05.2022
Office Administrative Assistant
Extended Family Adult Daycare
02.2020 - 02.2022
Restaurant Manager / Lead Bartender
Crafty Crab
01.2020 - Current
Restaurant / Bar Manager
Loafers Bar and Grill
01.2009 - 01.2019
High School Diploma - undefined
Walbrook High School
Nursing Assistant - CNA
IT Works Learning Center / Bon Secours Community Works