Teresa Muse
Summary
detail-oriented Data Entry Clerk with 3+ years of experience in maintaining accurate databases and supporting documentation processes. Skilled CRM management, resolving customer issues, and streamlining data entry procedures. Seeking a Data Entry role to leveraged expertise in data management and customer service.
Overview
6
6
years of professional experience
Work History
Document Processor
EMC Today
McKinney, TX
02.2024 - 09.2024
- Efficiently managed the intake, processing, and storage of documents for EMC Today, ensuring accurate categorization, timely retrieval, and strict adherence to company policies and confidentiality guidelines.
Customer Service/Data Entry
Relevate Health
Addison, TX
04.2023 - 02.2024
- Managed multi-channel communication, including phone, email, chat, and text, ensuring timely and effective resolution of customer inquiries and issues.
- Conducted thorough research on client programs and campaigns to clarify and address problems, enhancing customer satisfaction.
- Maintained accurate customer database and CRM documentation, facilitating efficient tracking of requests and problem-solving efforts.
Agency Support Representative
Rock Lake Insurance
McKinney , TX
03.2022 - 04.2023
- Assisted retail agents with navigation and efficient use of online rating platforms, ensuring timely and knowledgeable responses to support inquiries.
- Addressed customer queries regarding product details, service, and account information, facilitating the processing of new business transactions and insurance coverage endorsements.
- Managed the operation of the online rating system and insurance line system, maintaining optimal functionality and user experience.
Data Entry Clerk
Southwester Service
Addison, TX
02.2021 - 03.2022
- Identified and rectified data entry inaccuracies, ensuring system integrity by preventing data duplication.
- Communicated with customers to resolve data inquiries, enhancing information accuracy, and customer service.
- Transformed and organized data from physical documents to digital formats, streamlining data accessibility for leadership decision-making.
Underwriting Assistant
State Farm( City Line)
Richardson, TX
06.2018 - 03.2020
- Analyzed the department document for appropriateness and completeness, and entered details such as updating customer information.
- Copied, logged, and scanned supporting documentation, and placed all information in client files. Personal line includes manufacturer auto. Quote issues, workers' compensation, commercial lines.
- Mail room duty's incoming mail, outgoing mail.
Education
High School Diploma -
North Dallas High School
Skills
- Data Collection
- Computer Skills
- Microsoft office
- Power Point
- Spreadsheets
- Excel
Timeline
Document Processor
EMC Today
02.2024 - 09.2024
Customer Service/Data Entry
Relevate Health
04.2023 - 02.2024
Agency Support Representative
Rock Lake Insurance
03.2022 - 04.2023
Data Entry Clerk
Southwester Service
02.2021 - 03.2022
Underwriting Assistant
State Farm( City Line)
06.2018 - 03.2020
High School Diploma -
North Dallas High School
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