Teresa Navarro
Garland
Summary
Proven track record in enhancing customer satisfaction with expertise in supervising store operations and training staff. Known for reliability and excellent communication, consistently fostering a positive shopping experience and driving team performance.
Overview
12
12
years of professional experience
Work History
Retail Keyholder
Goodwill Store & Donation Center - Westmoreland
08.2023 - 03.2026
- Supervised daily store operations, ensuring adherence to company policies and procedures.
- Trained new staff on customer service standards and sales techniques.
- Assisted in inventory management, including stock replenishment and organization.
- Handled cash register transactions accurately and efficiently during peak hours.
- Resolved customer inquiries and complaints promptly to maintain high satisfaction levels.
- Collaborated with management to optimize store layout for improved shopping experience.
- Conducted regular audits of merchandise to ensure compliance with pricing accuracy and quality standards.
- Stored security alarm codes and keys and made routine code changes.
- Performed category maintenance by rotating products according to company product rotation policy.
- Balanced cash registers at end of shift and filled out necessary reports.
- Increased customer satisfaction by providing exceptional product knowledge and personalized service.
- Maintained a clean and organized work environment for both staff members and customers by performing daily upkeep tasks.
- Trained junior staff members on loss prevention strategies reducing shrinkage rates within the store.
- Spearheaded promotional events within the store to increase brand awareness and drive customer engagement.
- Worked with store manager to create employee schedules.
- Mentored new employees on product features, sales techniques, and company procedures to enhance overall team performance.
- Developed strong relationships with customers by actively engaging in conversation about their needspreferences.
- Opened and closed store at proper times for reliable services.
- Maintained confidentiality and security of sales records and operational reports.
- Processed returns and exchanges swiftly, ensuring a positive customer experience while adhering to company policies.
- Participated in regular team meetings to discuss performance metrics, set goals, identify areas for improvement and share best practices.
- Managed the store during the absence of higher-level supervisors, maintaining smooth daily operations and meeting sales goals.
- Rearranged racks and shelving based on seasonal planograms.
- Assisted store cashiers during peak sales times.
- Oversaw regular store cleaning of shelves, backrooms and racks.
- Assisted with team responsibilities by cleaning, managing cash registers, and product merchandising.
- Maintained focus during busy times and delegated tasks to employees to keep business running smoothly.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
Customer Service Representative
Thrift Wood Garden Center
08.2018 - 06.2020
- Resolved customer inquiries and complaints, ensuring high satisfaction levels.
- Trained new staff on product knowledge and customer service protocols.
- Streamlined order processing to enhance efficiency and reduce wait times.
- Managed inventory levels, coordinating with suppliers for timely restocking.
- Developed and maintained strong relationships with customers, fostering loyalty.
- Implemented standard operating procedures to improve service consistency and quality.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
- Negotiated solutions with dissatisfied customers, turning potential negative reviews into positive testimonials.
- Addressed customer inquiries to ensure satisfaction and foster positive service experience.
- Improved resolution time with effective problem-solving for customer complaints.
- Participated in training programs to enhance product knowledge and customer service skills.
- Delivered prompt service to prioritize customer needs.
- Responded proactively and positively to rapid change.
Prosales
The Home Depot
09.2014 - 01.2018
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
Education
High School Diploma -
Blissfield Highschool
Blissfield, MI06-1994
Skills
- Store operations
- Cash handling accuracy
- Employee training
- Social media marketing
- Merchandise display
- Customer service
- Inventory monitoring
- Employee scheduling
- Sales coaching
- Drawer counting
- Sales quotas
- Willingness to learn
- Problem-solving
- Reliability
- Excellent communication
Languages
Spanish
Native or Bilingual
Timeline
Retail Keyholder
Goodwill Store & Donation Center - Westmoreland
08.2023 - 03.2026
Customer Service Representative
Thrift Wood Garden Center
08.2018 - 06.2020
Prosales
The Home Depot
09.2014 - 01.2018
High School Diploma -
Blissfield Highschool