TERESA PAGAN-LOPEZ
Pompano Beach,FL
Summary
Detailed, multitasked professional offering a unique blend of cross-functional skills resulting from more than 10 years' expertise in administrative and customer service delivery. Experienced in general office business practices, answering customer inquiries, addressing problems, and maintaining confidentiality. Receptive to and supportive of team efforts to ensure customer satisfaction.
Overview
21
21
years of professional experience
Work History
Front Desk Cordinator
Cano Health
Pompano Beach, FL
02.2022 - Current
- Greeted patients at Cano Health front desk and verified appointment details
- Coordinated patient check-in and check-out processes to enhance patient flow and satisfaction.
- Answered calls and routed questions to clinical and administrative staff
- Resolved front desk issues with professional service and clear communication
- Scheduled visits using electronic health record and office calendar systems
- Verified insurance coverage using Availity and ECW systems.
- Verified insurance information and explained intake requirements
- Opened the office and completed closing paperwork and procedures daily.
- Handled patient and client questions with courtesy and discretion.
- Greeted and directed customers kindly and accurately.
- Resolved customer complaints and implemented solutions to achieve high levels of satisfaction.
- Responded to emails from guests regarding their stay or any special requests they may have had.
- Assisted with scheduling shifts for front desk staff members according to business needs.
- Compiled weekly reports detailing front desk operations to inform management and improve service delivery.
Medical Record Clerk/ Office Specialist
Unimed Health Systems
Deerfield Beach, FL
06.2014 - 01.2022
- Collect and enter the patient's personal and medical information into software including insurance information.
- Collect and enter the patient's personal and medical information into software including insurance information.
- Check in and out, sorted and scanned medical records of patients into the Electronic Medical Record System.
- Protect the security of medical records to ensure that confidentiality is maintained.
- Maintained daily workflow to ensure timely scanning of all patient records.
- Verified insurance, collected co-payments, and assigned PCPs accordingly
- Scheduled patient appointments in person and via phone to ensure efficient office operations.
- Checked patients in and out before and after their appointments to maintain organized patient flow.
- Pulled patient charts for next day appointments and created new patient charts for effective record management..
- Accurately take messages for physicians and nurses and deliver in timely manner.
- Assist receptionist/front office with answering phone, checking in patients for appointments and lab work.
- Executed various office tasks to support daily operations and maintain workplace efficiency.
Medical Office Specialist
Lakes OBGYN
Oakland Park, FL
01.2006 - 06.2014
- Greeted patients, ascertained purpose of visit, and directed them to appropriate staff.
- Scheduled and confirmed diagnostic appointments, surgeries, and medical consultations to ensure efficient patient care.
- Greeted patients, determined purpose of visit, and directed them to appropriate staff.
- Collect and enter the patient's personal and medical information into software including insurance information.
Education
Degree - Respiratory Care
MED Tech College
Yauco, PRSkills
- Front desk operations
- Quality Customer Service
- Data Entry
- Office organization
- Office Procedures
- EHR scheduling
- Attention to detail
- Availity eligibility
- Greeting Customers
- Problem Solving
- Task prioritization
- Verbal communication
- Bilingual proficiency
- Goal-Oriented
- Appointment setting
- Electronic health records
Personal Information
Title: MEDICAL RECORD AND OFFICE SPECIALIST
Timeline
Front Desk Cordinator
Cano Health
02.2022 - Current
Medical Record Clerk/ Office Specialist
Unimed Health Systems
06.2014 - 01.2022
Medical Office Specialist
Lakes OBGYN
01.2006 - 06.2014
Degree - Respiratory Care
MED Tech College