Teresa Patterson
Eugene,OR
Summary
Versatile and dynamic professional with a proven track record in case management and crisis intervention, honed at St. Vincent De Paul. Excels in problem-solving and active listening, effectively prioritizing client needs and fostering teamwork. Demonstrated ability to improve process efficiency and client satisfaction, leveraging strong multitasking abilities and a collaborative approach.
Overview
10
10
years of professional experience
Work History
Case Manager
St. Vincent De Paul
03.2019 - Current
- Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
- Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
- Monitored ongoing cases closely, adjusting case management strategies as needed based on evolving circumstances or new information.
- Educated clients on available programs, benefits, and services, empowering them to make informed decisions about their care needs.
- Provided crisis intervention support for clients experiencing emergencies, using appropriate techniques to de-escalate situations safely.
- Assisted clients in setting achievable goals while providing ongoing encouragement and support throughout the process of reaching those objectives.
Shift Lead Supervisor
Jack in the Box
01.2018 - 03.2019
- Trained new employees and delegated daily tasks and responsibilities.
- Enforced company policies and regulations with employees.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Promoted a positive work environment through open communication and effective conflict resolution strategies.
Spreader Operator
Natron Wood Products
01.2015 - 08.2017
- Cleaned, oiled and lubricated [Type] machines using air hoses, cleaning solutions, grease guns and oil cans.
- Managed tight deadlines effectively by prioritizing tasks appropriately and maintaining focus under pressure.
- Kept workspace clean and organized, resulting in increased efficiency and reduced downtime between projects.
- Fed wood through spreaders
Education
GED -
Thurston High School
Springfield, OR06-1989
Skills
- Problem-solving
- Case management
- Time management
- Case documentation
- Peer Support Specialist
- Active listening
- Crisis intervention
- Multitasking Abilities
- Teamwork and collaboration
Timeline
Case Manager
St. Vincent De Paul
03.2019 - Current
Shift Lead Supervisor
Jack in the Box
01.2018 - 03.2019
Spreader Operator
Natron Wood Products
01.2015 - 08.2017
GED -
Thurston High School
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