Teresa Prasad
Kaiser Permanente Hospital
Elk Grove,CA
24
years of professional experience
Experienced Medical Assistant skilled in patient intake management and complex problem-solving. Proven ability to enhance patient experiences and improve operational efficiency, contributing to positive health outcomes and streamlined clinic operations.
Work History
Medical Assistant
24 Years- Assisted healthcare providers with patient exams and procedures, ensuring comfort and safety.
- Managed patient intake processes, verifying information for accuracy and efficiency.
- Administered medications and vaccinations following established protocols to enhance patient care.
- Educated patients on treatment plans, enhancing understanding and adherence to medical advice.
- Streamlined appointment scheduling system, improving patient flow and reducing wait times.
- Collaborated with interdisciplinary teams to develop patient-centered care strategies that improved outcomes.
- Implemented electronic health record updates, enhancing data accuracy and accessibility for healthcare providers.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Obtained client medical history, medication information, symptoms, and allergies.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Coordinated patient referrals to specialists or other healthcare providers as needed for comprehensive care management plans.
- Contributed to positive health outcomes by educating patients on preventative measures, treatment plans, and follow-up care instructions.
- Facilitated patient education on treatment plans and medications, improving understanding and compliance.
- Supported patient well-being, providing empathetic care and addressing concerns with sensitivity.
- Facilitated positive patient experience, greeting patients warmly and providing clear directions within clinic.
- Maintained inventory of medical supplies, ensuring availability for all procedures and treatments.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Obtained and documented patient medical history, vital signs and current complaints at intake.
Education
GED
Certificate of Technical Studies - Medical Assistant
Skills
HIPAA compliance
Patient scheduling
Customer service
Medical terminology knowledge
Vital sign monitoring
Data entry
Phlebotomy
Reliable team player
Compassionate
Patient flow management
Medical office administration
Complex Problem-solving
Conflict resolution
Timeline
Medical Assistant
Kaiser Permanente Hospital
04.1994 - 04.2018Read More
National Education Center
Certificate of Technical Studies from Medical Assistant
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Florin High School
GED
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