Teresa Roberts
Bartlett,Tennessee
Summary
Dynamic manager with a proven track record at Wendy's, adept in strategic planning and workforce management. Excelled in boosting team performance and customer loyalty through effective problem-solving and strong leadership. Skilled in financial management and staff training, enhancing company success and employee retention without exceeding a 20% turnover rate.
Overview
10
10
years of professional experience
Work History
Manager
Wendy's
03.2015 - 10.2022
- Accomplished multiple tasks within established timeframes.
- Cross-trained existing employees to maximize team agility and performance.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Developed and maintained relationships with customers and suppliers through account development.
- Established team priorities, maintained schedules and monitored performance.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Set aggressive targets for employees to drive company success and strengthen motivation.
- Leveraged data and analytics to make informed decisions and drive business improvements.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Controlled resources and assets for department activities to comply with industry standards and government regulations.
- Defined clear targets and objectives and communicated to other team members.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
- Cultivated positive rapport with employees to boost company morale and promote employee retention.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
Manager
Flash Market
04.2013 - 03.2015
- Accomplished multiple tasks within established timeframes.
- Cross-trained existing employees to maximize team agility and performance.
- Developed and maintained relationships with customers and suppliers through account development.
- Established team priorities, maintained schedules and monitored performance.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Set aggressive targets for employees to drive company success and strengthen motivation.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Defined clear targets and objectives and communicated to other team members.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Developed detailed plans based on broad guidance and direction.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
Education
Bachelor Of Business - Business Administration
University of Memphis
Memphis, TNSkills
- Workforce Management
- Financial Management
- Strategic Planning
- Contract Management
- Team Leadership
- Verbal and written communication
- Complex Problem-Solving
- Project Management
- Staff Training and Development
- Expectation setting
- Business Planning
Timeline
Manager
Wendy's
03.2015 - 10.2022
Manager
Flash Market
04.2013 - 03.2015
Bachelor Of Business - Business Administration
University of Memphis
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