Teresa Rogers
Mckinney,TX
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
15
15
years of professional experience
Work History
Booking Manager
Top Dog Sales Center
06.2023 - Current
- Provided exceptional customer service to clients fostering long-lasting professional relationships.
- Maintained accurate records of all bookings, enabling easy access to information and effective communication among team members.
- Managed online booking inquiries and assisted guests with questions throughout entire booking cycle.
- Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
- Reviewed and updated customer information to maintain up-to-date records for high-quality service.
Inside Sales Representative
Ideal Image
10.2022 - 04.2023
- Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
- Developed strategic relationships with existing customers by learning preferences and managing regular communications.
- Enhanced customer satisfaction through attentive service, addressing concerns promptly, and offering tailored solutions.
- Recorded accurate and efficient records in customer database.
Skip Trace Investigator
Primeritus Financial Services
04.2022 - 10.2022
- Increased company revenue by successfully locating individuals and assets through diligent investigation efforts.
- Made daily collection calls to customers.
- Identified best-known address to locate client's collateral or customer.
- Searched computer databases, credit reports, public records or other resources to locate persons or to compile information for investigations.
- Contributed to positive company reputation through commitment to quality service and continuous improvement of investigative skills.
- Ensured compliance with legal regulations during all investigations, maintaining highest ethical standards throughout process.
Sales Consultant
Stephanie Morris Chevrolet
11.2021 - 04.2022
- Strengthened brand reputation by delivering superior customer experiences that fostered loyalty and repeat business.
- Met with existing customers and prospects to discuss business needs and recommend optimal solutions.
- Conducted product demonstrations to highlight features and redirect objections to positive aspects.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Provided sales and customer service assistance to walk-in traffic
- Responded to telephone and in-person requests for information.
Sale Consultant
Crest Cadillac And Infiniti
07.2019 - 08.2020
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Generated increased sales revenue through effective lead generation and follow-up efforts.
- Provided sales and customer service assistance to walk-in traffic
- Applied knowledge of market and full range of innovative and unique products to meet customer needs, expanding company's customer base.
- Improved sales by managing sales lifecycle from lead generation through contract negotiations and closings.
Finance Manager
Freedom Powersports Mckinney
04.2015 - 01.2019
- Obtained copies of applicants' credit histories and reviewed paperwork to determine feasibility of granting loans.
- Collaborated closely with Sales department conducting joint training sessions sharing information about available financing options boosting overall sales figures.
- Processed loan applications and monitored progress from start to finish.
- Conducted regular reviews of customer credit applications to maintain accuracy and integrity in the approval process.
- Assisted customers with completing loan applications and other paperwork.
- Evaluated loan requests and documents to verify accuracy and completeness.
- Identified opportunities to cross-sell and upsell loan products to customers.
- Analyzed potential risks and evaluated loan products to identify suitable options for customers.
- Explained very technical financial information to applicants in easy to understand language.
- Developed and maintained relationships with customers, lenders and other third parties.
- Developed strong relationships with banks, credit unions, and other lending institutions to secure the best financing options for customers.
- Negotiated loan terms and conditions with customers to secure best deal.
Automotive Sales Consultant
Hopper Motorplex
04.2011 - 04.2015
- Boosted customer satisfaction by providing personalized consultations and vehicle recommendations.
- Increased dealership revenue through effective negotiation and closing techniques.
- Developed strong relationships with customers for repeat business and referrals.
- Delivered exceptional customer service, addressing concerns and resolving issues promptly.
- Maintained up-to-date knowledge of inventory, features, and specifications to better serve customers.
- Assisted clients in financing options, arranging test drives, and completing necessary paperwork for purchases.
- Conducted thorough needs assessments to identify customer preferences and recommend appropriate vehicles.
- Built rapport with potential buyers through active listening skills, resulting in increased trust and successful sales closures.
- Closed sales by overcoming objections, asking for sales, negotiating price, and completing purchase contracts,
Retail Department Manager
Stein Mart
10.2009 - 03.2011
- Increased customer satisfaction by providing exceptional service and addressing customer concerns promptly.
- Streamlined department operations by implementing efficient merchandising strategies and inventory management techniques.
- Enhanced sales performance with effective staff training and development programs, focusing on product knowledge and upselling techniques.
- Reduced employee turnover rate through establishing positive work environment and fostering strong team dynamics.
- Collaborated with other department managers to develop cross-functional promotions that drove store-wide sales growth.
- Maintained visually appealing department layout that effectively showcased products and enticed customers to make purchases.
- Ensured compliance with company policies, procedures, and safety standards throughout all aspects of department operation.
- Established team priorities, maintained schedules and monitored performance.
Education
No Degree - Paralegal Studies
Collin County Community College District
McKinney, TXHigh School Diploma -
American School
Lansing, IL08.2003
Skills
- Negotiating contracts
- Problem-Solving
- Client Relationship Building
- Verbal and written communication
- Interpersonal awareness
- Active Listening
- Booked Contracts
- Time management skills
- Effective Multitasking
- Scheduling and Coordination
- CRM Software
- Calendar Management
- Microsoft Office
- Deadline-oriented
- Telephone Etiquette
- Strong negotiation
- Customer service and support
Timeline
Booking Manager
Top Dog Sales Center
06.2023 - Current
Inside Sales Representative
Ideal Image
10.2022 - 04.2023
Skip Trace Investigator
Primeritus Financial Services
04.2022 - 10.2022
Sales Consultant
Stephanie Morris Chevrolet
11.2021 - 04.2022
Sale Consultant
Crest Cadillac And Infiniti
07.2019 - 08.2020
Finance Manager
Freedom Powersports Mckinney
04.2015 - 01.2019
Automotive Sales Consultant
Hopper Motorplex
04.2011 - 04.2015
Retail Department Manager
Stein Mart
10.2009 - 03.2011
No Degree - Paralegal Studies
Collin County Community College District
High School Diploma -
American School
Similar Profiles
Chance WeaverChance Weaver
Administrative Manager at Top Dog Sales CenterAdministrative Manager at Top Dog Sales Center
Sydney RothSydney Roth
Sales Manager at Top Dog SalesSales Manager at Top Dog Sales
Terry BanfieldTerry Banfield
Sales Consultant at Top Dog Pet Fence, Dog WatchSales Consultant at Top Dog Pet Fence, Dog Watch