Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

TERESA ROSS

Norfolk,VA

Summary

Dynamic sales associate recognized for exceptional interpersonal skills and keen attention to detail. Proven ability to build strong customer relationships and drive sales through effective communication and personalized service. Adept at identifying customer needs and providing tailored solutions that enhance satisfaction and loyalty. Committed to achieving team goals while fostering a positive shopping experience for all clients.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Sales Associate

Target
Virginia Beach, VA
11.2020 - Current
  • Assessed customer needs through engaging interactions and targeted questioning.
  • Secured consistent sales by delivering knowledgeable and friendly support.
  • Resolved issues promptly to ensure high levels of customer satisfaction.
  • Promoted ongoing sales promotions and special offers to drive revenue growth.

Sales Associate

BJ's Wholesale Club
Virginia Beach, VA
11.2019 - 10.2020
  • Provided assistance to guests with daily shopping needs to enhance guest experience.
  • Trained incoming employees on operational procedures and service standards.
  • Supported management in executing special projects to achieve organizational goals.

Head Cashier/Customer Service

Lanier Parking Solutions
Norfolk, VA
09.2015 - 10.2019
  • Collected fees from guests in parking garage to uphold revenue integrity.
  • Issued parking tags for guests to display, ensuring compliance with regulations.
  • Coordinated with towing company to manage illegally parked vehicles effectively.
  • Ensured operational functionality of surveillance cameras for security purposes.
  • Assisted guests in safely exiting parking garage to enhance user experience.
  • Maintained cleanliness of office space through regular dusting and vacuuming.

Key Holder

Big Lots
Chesapeake
04.2014 - 08.2015
  • Provided exceptional customer service to enhance shopping experiences.
  • Processed payments and managed inventory counts efficiently.
  • Maintained store organization to promote a clean environment.
  • Addressed customer complaints to ensure satisfaction and loyalty.
  • Stocked shelves and unloaded trucks to maintain product availability.
  • Managed opening and closing procedures for operational consistency.
  • Prepared deposits accurately to support financial integrity.
  • Coordinated vendor check-ins to streamline supply management.

Education

High School Diploma -

Smarthorizons
Chesapeake, VA
10.2024

Skills

  • Excellent communication skills
  • Energetic self-starter
  • Sales Training
  • Customer Service
  • Product Sales
  • Sales Development
  • Inventory Control
  • Professional Demeanor
  • Excellent people skills

Certification

Career Certificate in Office Management 10/2024

Timeline

Sales Associate

Target
11.2020 - Current

Sales Associate

BJ's Wholesale Club
11.2019 - 10.2020

Head Cashier/Customer Service

Lanier Parking Solutions
09.2015 - 10.2019

Key Holder

Big Lots
04.2014 - 08.2015

High School Diploma -

Smarthorizons