TERESA RUEDA

• Operating with independence and judgment in carrying out day to day office responsibilities and responsibilities as assigned. Greets clients and visitors, setting a professional and welcoming atmosphere.

• Using tact and consideration, responds to telephone and in-person client inquiries, takes telephones messages, and assists clients in waiting room as required.

• Using professional judgment, handles difficult calls and determines appropriate disposition.

• Responsible for monitoring records and files, creating and running reports. Including scanning and entering data in various internal databases. Responsible for retrieving a variety of documents using manual or automated systems.

• Using advanced skills, composes and produces documents and reports using agency software packages.

• Registers new program clients, gathers appropriate information in order to collect payment for services. Records payments and checks client history.

• Responsible for scheduling appointments and arranging for meetings. Makes reminder calls to clients for direct service staff, including all aspects of meeting preparation for board meetings.

• Responsible for operating and troubleshooting office equipment.

• Other duties as assigned.

• Helped teachers prepair students for lunch and recess by organizing bathroom trips and hand washing
• Monitered students during lunch and recess
• Worked with other aides to clean and sanitize cafeteria after lunch
• Lead students back to class while encouraging proper behavior and self control
• Worked mainly with kindergarten and fourth grade students and their respective teachers.

• Coached new and soon-to-be mothers on the benefits of breastfeeding
• Managed relationships with clients by sending appointment reminders, updating system with new or changed client information, answering questions, and helping clients with clinic and hospital referrals
• Arranged case files and maintained records and notebooks
• Facilitated interoffice communications by forwarding emails, transferring calls and filing documents
• Kept office equipment functional and supplies well-stocked
• Coordinated multiple schedules using online calendaring system
• Certified breastfeeding consultant.

Processed electronic payments/data entry for different types of companies. Answered questions, looked up payment information for clients.

• Managed relationships with clients by sending appointment reminders, updating system with new or changed client information, answering questions, and helping clients with clinic and hospital referrals
• Arranged case files and maintained records and notebooks
• Facilitated interoffice communications by forwarding emails, transferring calls and filing documents
• Kept office equipment functional and supplies well-stocked
• Coordinated multiple schedules using online calendaring system.

• Separated and processed checks, data entry, sorted mail, met client deadlines
• Worked with a group of 8-10 people to process checks and deliver excellent service for our clients.