Daisy Franco
Hawthorne,CA
Summary
Medical assistant and patient service professional with experience supporting dermatology and physical therapy operations. Manage front-office coordination, accurate medical records, scheduling, insurance verification, and patient communication. Prepare clinical rooms to support efficient, compassionate care in a bilingual English-Spanish environment.
Overview
15
15
years of professional experience
Work History
Medical Assistant Front & Back Office
Pacific Dermatology Institute
Fontana, CA
10.2025 - Current
- Performed front office operations to ensure efficient patient flow.
- Welcomed and assisted patients, ensuring a professional and patient-focused experience.
- Check patients in and out, schedule appointments, and assist with appointment coordination.
- Update and maintain accurate patient demographics, insurance information, and medical records.
- Verify insurance eligibility and coverage and assist patients with insurance-related questions.
- Answer phones, direct calls, communicate messages, and assist patients with office needs.
- Assisted with referrals and maintained organized documentation, supporting efficient office operations.
- Executed back office tasks to support clinical operations.
- Prepare examination rooms and ensure rooms are clean, stocked, and ready for patients and providers.
- Escorted patients to exam rooms and obtained vital signs and patient information.
- Assist providers during dermatology examinations and procedures within scope of training and office protocols.
- Prepare patients for procedures and provide routine instructions and follow-up information as directed by providers.
- Assist with specimen handling, labeling, documentation, and coordination with laboratories according to office protocols.
- Prepare and organize supplies and instruments needed for examinations and procedures.
- Maintain accurate clinical documentation and update electronic medical records.
- Clean and disinfect clinical areas and follow infection-control, safety, and HIPAA procedures.
- Communicated patient concerns and pertinent information to providers, facilitating timely and effective care.
Patient Service Specialist
Select Physical Therapy
Upland, CA
10.2023 - Current
- Welcomed patients and visitors, checked in and out, and directed to appropriate treatment areas to ensure smooth patient flow.
- Book, cancel, and reschedule appointments and send patient reminders.
- Verify patient insurance eligibility and coverage.
- Update patient records, including demographics, insurance information, and treatment details.
- Assisted with billing, verified insurance information, and provided treatment-plan details to facilitate patient understanding.
- Managed incoming phone calls to ensure efficient communication with patients and staff. professionally and direct calls appropriately.
- Maintain HIPAA compliance and use medical software and electronic health records.
- Served as liaison between patients, therapists, and healthcare providers to enhance communication and coordination of care.
Front Office Administrator
Bay Rehabilitation
Montebello, CA
04.2017 - 03.2020
- Managed front-office registration, answered calls, and transferred calls to designated departments.
- Greeted patients, completed check-ins/check-outs, and collected co-pays and remaining balances.
- Coordinated referrals, appointments, and record transfers to streamline patient care.
- Supported patient needs while maintaining confidentiality of medical and personal records.
- Handled payment processing for patient services to ensure accuracy. and a high volume of insurance claims.
- Used EMR systems to contact patients and schedule appointments.
- Assisted office practitioners and nursing professionals to maintain efficient appointment flow.
Sales Associate
Macy's
Arcadia, CA
10.2011 - 03.2017
- Delivered personalized customer service, processed sales and returns, and ensured accurate handling of payments to enhance customer satisfaction.
- Assisted Macy's customers with product selection and styling advice.
- Processed sales transactions through Macy's POS system.
- Replenished merchandise and maintained Macy's sales floor presentation.
- Managed multiple tasks in a fast-paced environment while maintaining professionalism in stressful situations.
Education
Diploma - Medical Assistant
United Education Institute
El Monte, CA06-2011
High School Diploma -
Schurr High School
Montebello, CA06-2010
Skills
- Medical Office Administration
- Front & Back Office
- Patient Check-In/Check-Out
- Appointment Scheduling
- Insurance Verification
- EMR/EHR
- Medical Records
- Clinical Support
- Patient Communication
- HIPAA Compliance
- Referrals
- Multitasking
- Bilingual Customer Service
- Customer service
PROFESSIONAL SUMMARY
Bilingual in English and Spanish.
Timeline
Medical Assistant Front & Back Office
Pacific Dermatology Institute
10.2025 - Current
Patient Service Specialist
Select Physical Therapy
10.2023 - Current
Front Office Administrator
Bay Rehabilitation
04.2017 - 03.2020
Sales Associate
Macy's
10.2011 - 03.2017
Diploma - Medical Assistant
United Education Institute
High School Diploma -
Schurr High School