Teresa Ruiz
Toledo,OH
Summary
Dynamic professional with a proven track record at Renaissance Toledo Downtown Hotel, enhancing sales revenue and customer loyalty through exceptional service and efficient process streamlining. Skilled in customer communication and data entry, I excel in fostering professional relationships and achieving performance goals. My approach combines strong enthusiasm with strategic recordkeeping, driving significant business growth.
Overview
6
6
years of professional experience
Work History
Sales Coordinator
Renaissance Toledo Downtown Hotel
09.2022 - Current
- Worked closely with the sales team to prioritize tasks, set goals, and allocate resources efficiently; resulting in increased productivity and revenue.
- Maintained accurate records of all sales activities, including contracts, proposals, quotes, follow-ups, and customer communications.
- Streamlined sales processes for improved efficiency and customer satisfaction.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Maintained inventory of office supplies and placed orders.
Front Desk Agent
Renaissance Toledo Downtown Hotel
10.2021 - 09.2022
- Collected room deposits, fees, and payments.
- Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
- Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
- Resolved guest issues promptly, resulting in positive feedback and return visits.
- Increased customer loyalty with exceptional communication skills and personalized service.
Customer Service
Best Buy
10.2018 - 10.2021
- Provided exceptional customer service to drive satisfaction.
- Delivered exceptional customer service, leading to positive reviews and referrals.
- Greeted customers entering store and responded promptly to customer needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Education
High School Diploma -
Libbey High School
Toledo, Oh 06-2007
Skills
- Customer communication
- Data entry
- Goals and performance
- Strong enthusiasm
- Recordkeeping
Timeline
Sales Coordinator
Renaissance Toledo Downtown Hotel
09.2022 - Current
Front Desk Agent
Renaissance Toledo Downtown Hotel
10.2021 - 09.2022
Customer Service
Best Buy
10.2018 - 10.2021
High School Diploma -
Libbey High School
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