Teresa Seiler
Sandy,OR
Summary
Experienced Intake team member with a good understanding of eligibility, customer relations and Providence ElderPlace PACE. Highly organized, resourceful and hardworking with good relationship-building and problem-solving skills.
Overview
7
7
years of professional experience
Work History
Intake Assessment Representative
Providence ElderPlace PACE
06.2023 - Current
- First contact for inquiries about eligibility and enrollment.
- Enter and maintain referral tracking for follow-up calls.
- Respond to potential enrollees and families questions via telephone and written correspondence.
- Send completed referrals that are eligible to Enrollment to complete.
- Send Rate Summaries to our contracted facilities.
- Request medical records.
- Work with County Aging and Disability Services to get assessment summaries and eligibility information.
- Provide housing lists to callers requesting alternate placements for their family members.
- Experience with Outlook, Teams, EPIC, Noridian, CRM.
Patient Scheduler/Life Enrichment Coordinator
Providence ElderPlace PACE
03.2017 - 06.2023
- Answered main phone line, identified wants and needs, documented calls.
- Maintained team care plan schedules and assessments
- Scheduled appointments, requested transportation, made calls and sent appointment notices.
- EPIC super user, experience with Outlook, Teams, Excel, Word and Zoom.
- Completed assessments for each participant.
- Planned and implemented activities that met mental and physical needs and interests of participants.
- Created monthly activity calendar.
- Participated in the PACE Benefits Committee which developed the PACE benefits matrix for PACE Oregon
Education
Master of Science - Business
Southern Oregon University
Ashland, ORSkills
- Detail oriented
- Multi-tasker
- Organized
- Efficient
- Productive
- Works well in a team
- Compassionate
- Flexible
Additional Information
- Kim Morris, 971-221-3904, email: kimmie5morris@yahoo.com
- Tammie Stafford, 503-312-6245, email: tammie.ann@gmail.com
Timeline
Intake Assessment Representative
Providence ElderPlace PACE
06.2023 - Current
Patient Scheduler/Life Enrichment Coordinator
Providence ElderPlace PACE
03.2017 - 06.2023
Master of Science - Business
Southern Oregon University
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