Teresa Shackelford
Maize,KS
Summary
Results-driven scheduler recognized for expertise in analyzing data to resolve scheduling conflicts. Committed to fostering collaboration and improving workflow processes to achieve organizational goals.
Overview
28
28
years of professional experience
Work History
Scheduler
Rainbows United
Wichita, KS
06.1998 - Current
- Coordinated scheduling and resource allocation for diverse programs and services.
- Developed and maintained effective communication with team members and external partners.
- Implemented process improvements to enhance efficiency in scheduling operations.
- Trained staff on scheduling software, ensuring seamless adoption of new tools.
- Monitored program timelines and adjusted schedules to meet changing needs.
- Analyzed data to forecast scheduling conflicts and proactively resolve issues.
- Established best practices for workflow management, enhancing overall productivity across teams.
- Consistently met deadlines by effectively allocating resources, tracking progress, and making necessary adjustments to schedules as needed.
- Worked with supervisors and team members to understand supply needs and bring levels within desired tolerances.
- Established and maintained strong working relationships with both internal and external stakeholders, facilitating open communication channels for improved collaboration.
- Enhanced team productivity by maintaining clear communication channels and providing regular updates on project progress.
- Followed detailed directions from management to complete daily paperwork and computer data entry.
- Completed daily logs for management review.
Education
High School Diploma -
South Gwinnett High
Snellvile, Ga.06-1972
Skills
- Computer skills
- Attention to detail
- Data entry
- Strong work ethic
- Customer service
- Teamwork and collaboration
- Effective multitasking
- Schedule coordination
- Problem-solving
- Telephone etiquette
- Staff coordination
- Timesheet management
Accomplishments
Rainbows is an organization for children with disabilities. I started as a para in the classroom working with the teacher and the therapists. We worked on physical skills, motor skills, speech and language skills. I also was a substitute bus driver. I then advanced to Transportation Supervisor for 10 years. I oversaw the transportation department. I assisted HR in the hiring process for drivers and bus aides. I organized all of the bus routes, communicated with parents, did monthly trainings with staff. The last 15 years I have worked as a scheduler for our center based services. When we had center based services, I scheduled staff and children for our after school services, all day services and weekend services. I met with parents to complete our application for services, contacted TCM's for support plans, contacted MCO's or SCDDO for funding the child receives. I also did all applications for our summer camp program. I was in contact with the parents, MCO's and TCM's to insure everything was in place for the child to attend. When our center based services closed, I assisted the other scheduler with in home based services. After applications are complete and all funding is in place, I go to the homes and do walk through home visits. I am in charge of keeping all funding, support plans and doctor orders. I also am the SCDDO representative for Quality Assurance Reviews. I schedule the home visits and coordinate with the parent, care giver and my volunteer to complete the review process. I submit the completed forms to the SCCDO once the visit is complete.
I do data entry, develop spreadsheets, track all funding and hours used by our clients.
- Supervised team of 20 staff members. (When I was transportation supervisor)
- Achieved success by completing applications for services with accuracy and efficiency.
Languages
English
Full Professional
Timeline
Scheduler
Rainbows United
06.1998 - Current
High School Diploma -
South Gwinnett High