Teresa Smith
Hilton
Summary
Seasoned Manager with extensive experience in national account management. Proven expertise in relationship building, strategic decision-making, and negotiation, driving significant client satisfaction and retention.
Overview
31
31
years of professional experience
Work History
Manager, National Accounts
Excellus BlueCross BlueShield
Rochester, NY
06.2015 - Current
- Designed and deployed comprehensive account strategies to enhance client relationships and drive business growth.
- Fostered robust relationships with stakeholders to drive client satisfaction and retention.
- Collaborated with cross-functional teams to align product offerings with client needs.
- Analyzed market trends to identify growth opportunities within assigned accounts.
National & Strategic Account Manager
Excellus BlueCross BlueShield
Rochester, NY
06.1999 - 06.2015
- Developed strategic relationships with key accounts to enhance client satisfaction and retention.
- Collaborated with cross-functional teams to deliver tailored solutions for diverse client needs.
- Facilitated regular check-ins with clients, proactively addressing concerns and identifying areas for enhancement.
- Served as the primary point of contact for all account-related matters, building trust with key decision makers.
- Managed a portfolio of key accounts, ensuring high levels of client satisfaction and retention.
Small Group Account Manager
Excellus BlueCross BlueShield
Rochester, NY
10.1995 - 06.1999
- Formulated and implemented strategic account plans to align with client business goals.
- Provided exceptional customer service by promptly resolving issues and proactively anticipating client needs.
- Maximized revenue growth by identifying new business opportunities and strengthening existing relationships.
Education
Associate of Arts - Tourism And Travel Management
Genesee Community College
Batavia05-1987
Skills
- Team leadership
- Strategic decision-making
- Strategic decisions
- Communication skills
- Critical thinking
- Account management
- Time management
- Reporting documentation
- Critical thinking for problem-solving
- Clear communication skills
- Relationship building
Timeline
Manager, National Accounts
Excellus BlueCross BlueShield
06.2015 - Current
National & Strategic Account Manager
Excellus BlueCross BlueShield
06.1999 - 06.2015
Small Group Account Manager
Excellus BlueCross BlueShield
10.1995 - 06.1999
Associate of Arts - Tourism And Travel Management
Genesee Community College